EX Impacting CX #cx #ex #employeeexperience #badservice #customerexperience #mosaicx
CX Reports Haven't Changed in 20 Years #data #thinkforward #customerexperience #mosaicx
Give Contact Center Agents a "Moment of Zen" #ContactCenter #EmployeeWellbeing #NoHoldTime #Mosaicx
What's Causing Your CX Problems? #CustomerCare #CustomerSupport #Mosaicx #NoHoldTime
How Gen AI Changed Someone's Life #genai #businessadvice #mosaicx #noholdtime
CX Tech Has Finally Matured #texttospeech #customerexperience #mosaicx #noholdtime
Is location tracking OK if it means getting help faster? #988 #mentalhealth #noholdtime #mosaicx
988 While Traveling: Is Help Nearby? #SuicidePrevention #Mosaicx #NoHoldTime
More people are calling 988. That's a good thing. #SuicidePrevention #988 #Mosaicx #NoHoldTime
Create employee communities...If you don't, they will. #community #employeeengagement #noholdtime
Effort Score is the Most Important CX Metric #customerservice #nps #noholdtime #mosaicx
How to Break Silos #customerexperience #cxo #silo #businessadvice #mosaicx #noholdtime
What's equality? Treat me like you. #equality #womeninbusiness #doingcxright #noholdtime #mosaicx
What It's Like to Shop at Whole Foods #grocery #wholefoods #noholdtime #doingcxright #mosaicx
You (yes, YOU!) have a CX job. #customerexperience #cxo #noholdtime #doingcxright #mosaicx
Do Your Employees Know Your Brand? #branding #employees #customer #mosaicx #noholdtime
CXO Should Be Called Chief Silo Breaker #cxo #customerexperience #airline #noholdtime #mosaicx
Stop saying "No problem" #customerservice #restaurant #noproblem #noholdtime #mosaicx
Free Socks! #socks #giveaway #freestuff #noholdtime #mosaicx
Contact Center Agents Should Answer 20% of Calls #contactcenter #customerservice #agent #noholdtime
Agents Should Spend MORE Time on Calls #contactcenter #customerservice #agent #noholdtime #mosaicx
CX Has to Be a Strategy #customerexperience #retail #lowcost #noholdtime #mosaicx
The Most Valuable Thing Anybody Has is Time #time #businessadvice #noholdtime #mosaicx
Buying Decisions = Time, Experience & Resources #customerexperience #shopping #noholdtime #mosaicx
Can AI diagnose as well as a doctor? #healthcare #generativeai #diagnosis #noholdtime #mosaicx
Do we want machines to teach themselves? #machinelearning #generativeai #humanintheloop #noholdtime
What is Human in the Loop? #humanintheloop #generativeai #genai #noholdtime #mosaicx
What Imposter Syndrome Feels Like #impostersyndrome #mentalhealth #sales #mosaicx #noholdtime
Why You Should Share Your Struggles #impostersyndrome #mentalhealth #diversity #mosaicx #noholdtime
When No One Speaks Your Language #impostersyndrome #diversity #mentalhealth #mosaicx #noholdtime
One Reason People Love Starbucks #starbucks #customerservice #selfservice #mosaicx #noholdtime
Diversify Your Inner Circle to Become a Better Leader #leadership #diversity #mosaicx #noholdtime
Intersection of Humanness and Technology #tech #customerengagement #mosaicx #noholdtime
Tackle What's Most Important First #customerdata #customerservice #mosaicx #noholdtime
Don't Create Disparate Experiences for Customers #customerdata #customerservice #mosaicx #noholdtime
Turn a Mistake Into an Opportunity #customerloyalty #customerexperience #mosaicx #noholdtime
If You Want Your Data, Companies Have to Give it to You #data #customerdata #mosaicx #noholdtime
One Sentence Changed the Conversation #customerservice #personalization #mosaicx #noholdtime
To Help People in Crisis, Gen AI is a Hard "NO" #genai #crisis #988 #mosaicx #noholdtime
Gen AI is Amazing...Until It's Not #genai #llm #mosaicx #noholdtime
Human-Centered Approach to Technology #technology #ivr #mosaicx #noholdtime
How You Can Help the Whales #whales #alaska #mosaicx #noholdtime
What's the Loudest Whale? #whale #sound #mosaicx #noholdtime
Texting Your Customers is OK #texting #messaging #mosaicx #noholdtime
Why Do People Pick Up Their Phones So Often? #texting #mobile #mosaicx #noholdtime
AI is Getting Smarter. That's a Good Thing. #ai #datasecurity #data #mosaicx #noholdtime
AI Needs Humans #ai #automation #ethicalai #mosaicx #noholdtime
How One Text Helps Nurses #healthcare #text #mosaicx #noholdtime
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About
Mosaicx is a cloud-based product that uses conversational AI, machine learning and natural language processing technologies to automate inbound and outbound customer interactions. Its IVA technology delivers fast, easy, personalized service through industry leading voice recognition and digital messaging capabilities, creating positive interactions that drive improved customer and employee satisfaction.
Joined 10 February 2023
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