01:24
Next Era of Engage
31:05
Customer Experience Starts with Culture | Annette Franz
36:15
Megan Burns on Customer Experience, Data Myths & Getting Things Done
01:17
Personalized & Cost-Effective Healthcare with Mosaicx AI
01:33
Simple & Conversational: Mosaicx Solves Customer Issues in Minutes
01:41
Mosaicx AI: Courteous & Helpful Retail Customer Support
01:11
Fast, Easy & Personalized Travel Assistance with Mosaicx
01:52
Caring & Helpful: How Mosaicx Supports Customers After an Accident
01:22
Natural & Trustworthy: Seamless Customer Conversations with Mosaicx
44:38
Selfless Giving and Building a Customer Success Team | Kristi Faltorusso (Client Success)
38:05
Our Starting Point with Gen AI | Lauren Morris (Mosaicx)
34:40
Build Long-Term Relationships with Customers | Gina Gibson (OpTech Solutions, Think Forward)
05:32
Case Study: Making 988 Possible (Vibrant Emotional Health | Mosaicx)
37:29
CX in the Finance Industry | Lauren Edrington (Bank OZK) & Todd Sale (Corpay)
39:07
More People Getting Help Than Ever Before | Grant Riewe, Gordon Rubin (Vibrant Emotional Health)
20:04
How a Fractional CXO Builds a Customer-Centric Organization | Stacy Sherman (Doing CX Right)
35:30
Backgammon, Pickleball & Women in Business: An Interview with Stacy Sherman from Doing CX Right
23:40
Do You Need a CXO?
24:49
Are CX Events Worth It?
26:46
Startup CX vs. SMB CX vs. Enterprise CX
20:00
Generative AI Needs a Human in the Loop
58:55
Leadership, Mission & Purpose Behind the AI | Rebecca Jones (Mosaicx)
33:17
Be More Helpful and Less Creepy with Customer Data
44:46
Supporting People in Crisis: Interview with Vibrant's Grant Riewe
36:42
Cheesemaking, Penny Whistles & Whale Conservation: Interview with Vibrant's Grant Riewe
26:10
Dos and Don'ts of Mobile Messaging (RCS, MMS & SMS for Business)
32:30
Ethics of AI in Customer Service
28:02
The Customer Service Metrics You Should Be Using
23:01
Why Do We Work in the Customer Experience Industry?
40:42
Customer Service and Agent Experience Trends to Watch in 2024
38:13
Big Ideas for Generative AI in Customer Service
36:24
Should AI Sound Human? The Challenge of Natural Language and Human-Like Dialogue
36:02
AICX 101: Intro to Artificial Intelligence and Customer Experience
03:16
Stand Up to Cancer with Mosaicx
01:57
Meet Mosaicx: Making Conversational AI Simple to Manage
01:13
Mosaicx: Fast, Easy, Personalized Experiences for Customers
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About
Mosaicx is a cloud-based product that uses conversational AI, machine learning and natural language processing technologies to automate inbound and outbound customer interactions. Its IVA technology delivers fast, easy, personalized service through industry leading voice recognition and digital messaging capabilities, creating positive interactions that drive improved customer and employee satisfaction.
Joined 10 February 2023
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