26:54

97. What Organizational Governance Really is: Insights From Valence Howden

32:44

96. The Power of SLAs: Linda Lenox on Bridging Business and IT Through Meaningful Metrics

37:41

95. The Road to Zero Incidents: John Gordon on Preventative Incident Management

31:18

94. Optimizing Service Management for higher education: Insights with Vicki Rogers

01:05:15

93. IT Service Management Trends For 2025: Insights from Rob, Claire, and Mark

42:17

92. Customer Experience And Emotional Intelligence: Key Insights and Strategies

29:42

IT Expert Reacts to AI in Movies & TV | Are We There Yet?

27:47

91. The Future of AI in IT: Insights from InvGate CEO Ariel Gesto

32:33

90. Building a Service Management Office: Lessons from JAMF's Journey on Ticket Volume Podcast

37:55

89. Rethinking ITSM: Ken Gonzalez on Organizational Capabilities, Customer-Centricity and Growth

40:12

88. Are Rigid Processes Hurting Service Management? Insights on Flexibility with Shane Carlson

50:01

87. Exploring Mental Health in Tech: Insights with Dr. Torres, Aileen Day, and Emily Hubbard

52:46

86. Is the IT Job Market in Crisis? Insights and Tips with David Lowe & Stephanie Lundberg

36:10

85. The 5 Levels of Service Management Maturity with Joshua Nelson, Alex Harding and Sarah Bulley

32:31

84. Sustainable IT & Enviromental, Social and Governance: Insights with Dr. Tuuli Bell

17:44

IT Expert Reacts to Tech Scenes From Movies & TV | How Real is it?

36:01

83. Revolutionizing ITSM with AI: Insights & Innovations with Daniel Ciolek

34:35

82. Are IT people socially awkward? Debunking 4 IT stereotypes

33:15

81. Women of ITSM: A community for sharing and growing with Lucy Grimwade and Sophie Hussey

40:13

80. NIS2 Implementation: Challenges And Tips, With Morten Eeg, Wathagi Ndungu & Gennady Kreukniet

04:54

12 Management Books IT Leaders Are Reading in 2024

27:58

79. How to Achieve Regulatory Compliance In Multinational Companies | Jordan Thurston, SVP at Citi

01:01:36

[Webinar] Wiring The Winning Organization: Automation, Innovation, And Adaptability

05:05

5 Things You Can’t Overlook if You Are a Help Desk Manager

07:24

Technical Skills vs. Soft Skills: Why They’re Both Essential in IT

05:39

5 Pieces of Advice for Aspiring IT Professionals From IT Experts

06:05

6 Tips to Create The Best IT Resume — And Land Your Dream Job

05:39

5 Ways to Use Artificial Intelligence For IT Operations

35:51

78. Past, Present, And Future of the Workplace, With Christopher Dancy

04:47

5 Tips to Improve Your IT Service Management Skills

36:52

[Webinar] How to Build a Multidisciplinary ITSM Project, With Jyoti Chopra and Darrel Popowich

07:14

5 Tips For Successful Incident Management

05:03

7 Essential Steps to Excel as a Helpdesk Technician

01:12:15

77. ITSM, BRM, Agile, Project Management: Why None of Them Matter, With David Tomlinson

01:11:29

[LIVE SESSION] The Future of IT Service Management

32:25

76. Unlocking the Main Elements of the Knowledge Centered Service, With Lana Kosnik

29:42

75. How To Reduce The Fear of AI, With Mariena Quintanilla

30:01

74. Business Process Design in ITSM: How to Design Robust Business Processes?, With David Mainville

27:43

73. Learning From Practice In ITSM, With Ryan Ogilvie

49:19

[LIVE SESSION] Knowledge Management Success: Tips, Tricks, And Metrics

23:33

72. Building Community Within a Customer Support Team, With Neal Travis

29:27

71. How to Become an ITSM Consultant, With Sophie Hussey

55:59

[LIVE SESSION] Staffing For Service: Models, Volumes, And Training

39:47

70. Emotional intelligence in leadership, with Deborah Monroe

27:42

69. Unfolding Yet Another Service Management Model (YaSM), With Stefan Kempter

26:11

68. How to Become a Help Desk Technician? First Steps as an Agent, with Abby Sininger

33:20

67. The power of Simulations in ITSM training, with James Gander

43:14

[LIVE SESSION] ITAM Challenges: Epic Fails, Red Flags, And Tales From the Battlefield | David Foxen

42:36

66. Mastering the art of training help desk staff, with Lisa Schwartz

38:26

65. How to Build a Strong Team Culture, With Gregg Gregory

32:24

64. The importance of IT Asset Management, With David Foxen

31:26

63 . How to put an Experience Management strategy into effect, with Joshua Nelson

35:50

[LIVE SESSION] The ITSM Implementation Roadmap, With Doug Tedder

39:10

62. A Field Guide on How to Build a Successful CMDB, With Allen Dixon

33:07

61. Where Does Organizational Change Management Stand Today, With Karen Ferris

41:09

60. How to Measure Knowledge in IT? Skills vs. Theory, With Matthew Burrows

24:50

59. How To Run A Successful Help Desk - And Win An Award For It, With Moe Sulliman

30:50

58. How to Stay Relevant? Tips And Tricks For IT Leaders with Anthony Orr

31:24

57. A How-To Guide On Boosting Team Morale, With Sandy Confer

24:58

56. A Crash Course on Value Stream Mapping For ITSM, with Waseem Ahmed