12:15

Negative vs Positive Scripting | Customer Service

08:03

When Customers Cancel | Retention Account Mock Call

17:48

This Will Transform How You Learn English, Especially Communication

09:06

How to Improve Your Accent for Call Center

12:31

High School Graduate Job Interview | Call Center Simulation

04:21

Confusing Customer Names & Their Pronunciations | Call Center

11:39

Grammar Test for Call Center Newbies - Subject-Verb Agreement

13:02

When customers ask for a native speaker - Q&A #2

12:00

Worst & Embarrassing Call Center Experience - Q&A #1

08:09

Initial Call Center Interview Simulation | No Experience, Undergraduate

14:26

How to Pass an Initial Call Center Interview, Questions, Sample Answers

15:26

Poor vs Great Customer Service - Telco Troubleshooting

14:38

How to Excel as a Chat Support Agent: 10 Proven Tips to Boost CSAT

20:50

Call Center Productivity Hacks You Never Knew Existed - Chat, Email, Phone

12:31

Every Call Center Agent Should Master These Voices

12:59

Travel Account Call Center Explained | Tasks, Processes, Mock Calls

11:39

How to Impress Your Interviewer, Call Center Final Interview

16:20

Banking/Financial Mock Call Script - Lost Card

20:10

How to Empathize in Call Center Customer Service | Scripts, Mock Calls

14:58

How to Be Confident in a Call Center Job Interview

05:04

You're, Your, It's, Its - Grammar Review for Call Center Newbies

04:18

Grammar Lessons for Call Center Newbies - Intro

12:06

Call Center Newbies Need This Advice

07:46

How to Type FASTER in 2 WEEKS | CALL CENTER

09:46

TELCO Sales Mock Call Sample - Short Version

22:48

Sales Mock Call with Detailed Explanations - Outbound

12:17

Healthcare Account Mock Call - CRYING CUSTOMER

11:08

10 Types of Call Center Job Interview Questions

15:40

Online Jobs for Call Center Agents Who Want to Quit

12:44

for call center agents who want to quit...

17:40

Mock Call Center Job Interview | Fresh Graduate, Newbie

14:54

Mock Job Interview | College Dropout, No Call Center Experience

21:42

Bad vs Great Customer Service | Scenarios with Explanation

13:39

Lost Parcel Mock Call Sample

18:09

Call Center Job Interview Simulation | No Call Center Experience

10:18

How to Improve CSAT & NPS Based on Customer Type

08:46

CSAT vs NPS | Explained for Call Center Agents & Newbies

30:40

Telco Account Mock Call for Newbies - No Internet

31:11

answering 21 questions about me | my background, job, life update

19:32

The Missing Ingredient in Language Learning | Call Center Agents

14:06

Why Writing & Reading in English are Easier Than Speaking | Call Center

21:10

HEALTHCARE Account Mock Call & Tips for Call Center Newbies

14:22

How to Improve Active Listening for Call Center Agents

16:55

10 Things You Should NEVER Say in Customer Service

14:35

How to Fix a Monotone Voice | Practice VOCAL VARIETY

16:26

How to Reduce Average Handling Time (AHT) in a Call Center

12:20

Call Center Agents Should Know These Idioms | Call Center Idioms

20:31

Pronunciation Tips for Call Center Newbies | Mistakes & Fixes

08:59

Voice Lesson for Call Center Agents | the basics

17:50

how to sound confident on the phone | FOR CALL CENTER AGENTS

13:07

#3 Mistake Call Center Newbies Make | Email Customer Service

09:57

#2 Mistake Call Center Newbies Make (Calls, Chats, Emails)

10:46

#1 Mistake Call Center Newbies Make When Taking Calls

10:13

Mock Call with a Verbally Abusive Customer (SHORT VERSION)

16:55

Behavioral CALL CENTER Interview Questions | 10 Sample Answers

19:16

Mock Call with a Verbally Abusive Customer (with Explanation)

17:02

How to Handle Irate Customers in a Call Center (WITH SCRIPTS)

19:21

Disadvantages of Working in a Call Center (What You Should Know)

39:31

Call Center Interview Questions and Answers for Beginners

22:27

Benefits of Working in a Call Center (Salary, Perks, Benefits)