@GCTWorks

8 months ago

Suggestion: as you continuously (hopefully) improve your processes, please keep in mind that "you cannot inspect quality into a product". As a former Quality Assurance Engineer, I would say that your new processes will help to catch errors, and that is great. However, you should also focus on preventing them as much as possible to begin with. Another suggestion would be to start tracking errors and their severity. Thresholds can be set on this data that can proactively indicate the health of your processes and hopefully prevent LMG from "going this far off the rails" again. I would also highly recommend starting a "Lean" culture. The concept of lean manufacturing has been around for a while. You could adapt a lot of those cultural concepts to workplace processes. I particularly like the "2 Second Lean" book. I think you can read it for free. If the LMG teams can focus on process improvement, not "inspections", more time can be spent providing better content without sacrificing quality. Inspections, or content reviews in LMG's case, will probably always be necessary, but LMG should create a culture that can continuously eliminate sources of error. I appreciate the efforts LMG is making to address the issues brought up by the community. I want LMG, and other Tech media organizations, to succeed. I think that Louis Rossman said the following a few time, "the internet does not really have a good or standard way of forgiving an entity after they take action to improve." I want to forgive and trust LMG or any other entity that finds itself similarly lost (hopefully temporarily).

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