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2,309,337 Views • Apr 3, 2024 • Click to toggle off description
Computer repair is big business, and no one is bigger than Geek Squad. If you’re no IT expert and your PC’s sick, should you go to Best Buy, or should you look at a smaller fish?
Discuss on the forum: linustechtips.com/topic/1565323-i-asked-best-buy-t…
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MUSIC CREDIT
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Intro: Laszlo - Supernova
Video Link: • [Electro] - Laszlo - Supernova [Monst...
iTunes Download Link: itunes.apple.com/us/album/supernova/id936805712
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Intro animation by MBarek Abdelwassaa www.instagram.com/mbarek_abdel/
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CHAPTERS
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0:00 Can a mom and pop shop beat Geek Squad?
4:38 Listening in on Geek Squad support
7:37 Best Buy location #2
11:40 Listening in on the mom and pop shop
14:29 Receiving the PC back from Geek Squad
17:30 Receiving the PC back from Mom and pop shop
19:31 Inspecting the PCs post-repair
26:07 Results
29:31 OriginPC Giveaway!!!
Views : 2,309,337
Genre: Science & Technology
Date of upload: Apr 3, 2024 ^^
Rating : 4.9 (1,854/72,511 LTDR)
RYD date created : 2024-05-18T03:17:17.606973Z
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YouTube Comments - 5,975 Comments
Top Comments of this video!! :3
Something that didn't get mentioned was that the guys at Best Buy were cranking up the technical talk in an attempt to overwhelm Chewie, even after Chewie made it clear that he wasn't technical and didn't really understand what they were talking about. Keith, however, dropped trying to be super technical once Chewie made it clear he wasn't technical in his knowledge. I believe that's why Keith didn't do a super detailed rundown of every single thing he fixed, like the connectior being unplugged. He just hit the high points that were easy to understand and left it at that. I don't see that as a bad thing. It's something I do every day at my job. As my boss likes to day, "They don't care how you did it, they just want it fixed".
9.1K |
Only missed opportunity here was making Linus diagnose the system blind too.
3.6K |
I am from germany. When my grandpa told me his pc makes weird noises and won't start I (computer scientist) couldn't help him remotly, I told him to go to the near by compter repairshop. So he did. When he called me afterwards I asked him how much he payed. He told me the man at the shop fixed the problem in 5 minutes and refused to take money for the minor issue. When I asked what the issue was my grandpa told me the man replaced a broken RAM-bar. In fact the man replaced a broken DDR3-8GB-RAM with another one! My grandpa had no idea and tipped him 20€. In my eyes this man could have made 200€ when I think about what happend here in this video. What a nice and generous computer-repair-hero.
388 |
What i can say about mom and pop shops is there was one in my town where i went back when i was in highschool, i said i was building my own pc and wanted some help doing it. He charged 100 dollars, gave me an old dell from 8+ years ago to let me practice taking apart and putting back together, then let me build my own pc in his shop using his tools and helped me between other things he was working on. It took a couple hours.
Amazing guy.
177 |
In fairness to Keith, sometimes when I'm fixing stuff for non-technical people I don't bother doing the full explanation because they (a) aren't going to understand and (b) don't really seem interested. I just give them enough to feel confident on fix and move on.
2.9K |
The irony of this video releasing on a day where Best Buy is laying off a ton of employees is not lost on me. Fuck BBY.
5.6K |
That's genius, instead of just having your own tools, ie thermal paste, on hand like a real repair company, just open up a new package from the shelf and upsell the customer!
31 |
I used to have my own PC repair service in college, would run it out of my dorm. We had a Bestbuy and OfficeMax near campus. I didn't expect much business, but I still distributed my business cards across campus. Within a week I would get constant emails of students needing help fixing their computer, the issue's ranged from trivial to challenging, but all of them had told me they went to Best Buy first and stated they "repaired" their computer but basically ran some diagnostic software and used the customers situation to upsell them on a new computer.
27 |
Former Geek Squad repair agent. I can say with confidence the quality of service you get is dependent on who they manage to hire. Some know their shit. Some are just sales people who were promoted from the sales floor.
691 |
To be fair to keith. A lot of people treat c cleaner as maleware. That application can be super annoying and is usually useless
2.8K |
Even keith was unprofessional he is obviously trying to make the customer laugh and make a bad time like going to the store to drop off a 5k machine (super frustrating) into a good time! I love this dude
223 |
I really hope that LTT brings an influx of business to Keith. Chill dude. Did a good job on the repair, and honestly fixing that many issues for ~250 Canadian Fun bucks doesn't seem like a raw deal at all. He deserves a ton of support.
65 |
Ex-GeekSquad agent here. I worked both as a front end person and an "advanced repair agent" (the one who actually does the repair in the "Precinct"). I never turned away a computer. I dealt with anywhere from macbooks with an actual virus to a custom built PC that did not have the 24-pin power connector a bit unplugged. It was always interesting to see what came in and if we did not know something, we researched it until we found an answer. this was prior to the pandemic. I feel like they have gone down hill due to bestbuy trying to cut costs.
806 |
Damn Best Buy layoffs tho. What timing for this video...
Geek Squad got absolutely raked over the coals
1.9K |
When I was working at Microsoft Store at the service desk we were told not to work on custom PCs (although there were like 4 of us that did anyway cause we were familiar with building devices) and heard a lot of stories of Geek Squad not even looking at custom units just to see if it was something they could even support. Like I get not taking a custom unit in, but not even looking at it to try and give some sort of support is wild to me.
Watching this just opens up some old memories (and wounds). Do not miss working at service desks.
26 |
You know what, this sounds like a similar issue I had multiple times. If your pc doesn't work after a move, ITS BECUZ SOMETHING DISCONNECT.. I'm so glad I was smart enough from the get go to figure that out, Praise Forsight
8 |
In my book, Keith is actually being very professional. Because he's using his knowledge and sarcasm to educate the customer on what he's doing wrong right up front. Kudos to him.
828 |
To be fair, with Keith, I've been at my shop, working for hours, and you try a few things, they don't work, you try a few more things, and finally, you have a break through. It's sometimes difficult, unless you take the time to retrace all your steps, to know exactly which modification you made (or even if it was a combination of things) that actually fixed the issue. So kudos to Keith for plugging it back in, even if he didn't realize that was the issue.
372 |
Way to go Kieth!! I am a Kieth fan! Love to see local "mom and pop" places supported and I really dig his attitude/personality. That is a good dude.
7 |
@LinusTechTips
1 month ago
Thanks OriginPC for sponsoring today's video! Enter for your chance to win an OriginPC Neuron pre-built PC at bit.ly/originpc-ltt-mp
834 |