01:08

KANECT with Your Customers

56:39

The Best of Both Worlds – How Relationship and Transactional Feedback Work Together

46:57

Using Customer Feedback to Access the Executive Suite

44:11

[Webinar Replay] Expectations of Today’s Strategic Accounts & Strategies to Exceed Them

31:49

Webinar on Business Outcome Planning - Strategies and Best Practices for Co Creating V

39:33

[Webinar] The Profile of a Best in Class Strategic Account Manager SAM

38:50

[Webinar] Metrics that Measure Strategic Account Management Organization Effectivenes

38:19

[Webinar] Best Practices that must be Included in Your Strategic Account Management O

38:11

Webinar - The Value of a Metric based Strategic Account Plan

42:42

Webinar Account Segmentation Metrics and Modeling

41:31

[Webinar] Measuring the Customer Experience - Going Beyond NPS® to Get Actionable Insights

45:55

Webinar The True Economic Value of Measuring the Voice of Your Customer

40:06

Webinar - Best Practices for Underperforming Strategic Accounts

42:28

Webinar Replay - Best Practices for SAM Program Operating Plans

45:08

Using VoC Feedback to Grow Relationships, Revenues and Margins

07:16

Tune-Up Strategy for a Best-In-Class Strategic Account Management Program Part 5

05:26

Takeaways from the 7th Annual Net Promoter® Customer Experience Conference

05:21

Tune-Up Strategy for a Best-In-Class Strategic Account Management Program Part IV: Knowledge

07:51

Tune-Up Strategy for a Best-In-Class Strategic Account Management Program Part III: Process

06:31

Tune-Up Strategy for a Best-In-Class Strategic Account Management Program Part II: People

04:24

Tune-Up Strategy for a Best-In-Class Strategic Account Management Program Part 1

05:01

Performance Drivers in Strategic Account Managers

11:33

SAMA Certification Workshop Overview Presentation to SAM Leaders

06:29

Creating and Realizing Economic Value Between Suppliers and Customers

35:45

Best Practices for Enterprise Customer Feedback Programs

15:01

Net Promoter® Score (NPS®) Q and A | Loyalty Professional™

03:00

Strategic Account Management Association (SAMA) Certification Program | 2012 Workshop Overview

02:51

Generating Winning Sales Momentum - A Message from The Chapman Group

03:46

Executing the Strategic Account Plan - Best Practices for SAM Programs

04:33

Executing and Measuring Effective Client-Supplier Conversations

03:05

Sales Effectiveness | Improving your Sales-to-Prospect Ratio

01:09

The Chapman Group on Measuring the Customer Experience

04:24

A Breakthrough in Economic Value Propositioning - Best Practices for Value Selling

04:19

The Chapman Group on Economic Value Propositioning - The New Language of Sales

05:22

The Chapman Group CEO on Achieving Sales Effectiveness

06:29

Customer Relationship Management in Major Accounts | Creating Client/Supplier Intimacy

06:51

Strategic Account Management | Loyal and Committed Customer-Supplier Relationships

06:42

Optimizing the Impact on Customer Relationships in Strategic Account Management

12:23

Strategic Account Management Best Practices | Introduction to The Chapman Group

06:55

Keys to Strategic Account Management: The Dashboard