Channel Avatar

Bucher Suter @UCyl9G6uDdjRV1ByQCQlew1Q@youtube.com

306 subscribers - no pronouns :c

Cisco Contact Centers - because great companies deserve exce


03:29
Webex Contact Center: Microsoft Teams and the Webex app
02:49
Webex Contact Center: WebRTC
22:11
Webex Contact Center WFO
13:00
b+s CCBI: Monatliches Reporting
12:39
b+s CCBI: Prozessoptimierung
09:55
b+s CCBI: Vergleiche
13:58
b+s CCBI: Unmittelbare Analyse
12:36
b+s CCBI: Kundenspezifische Reports
01:33
b+s CCBI: Business Value
03:17
b+s Connects for Service Cloud Voice (Webex Contact Center)
03:02
Empowering Next Best Action and Recommendations with b+s Connects for Salesforce
13:40
Getting the most out of Service Cloud Voice with b+s Connects and Salesforce Omni-Channel Flows
00:33
Give your customers the service they expect with b+s Connects for Service Cloud Voice
07:29
Webex Contact Center: Supervisor Desktop
06:31
Webex Contact Center: Integration von MS Teams
05:27
Webex Contact Center: integriert in MS Dynamics 365
05:37
Webex Contact Center: integriert in Salesforce CRM
05:21
Webex Contact Center: Agent Desktop
04:22
Webex Contact Center: integriert mit webRTC
02:00
Webex Contact Center: Kurzübersicht
08:45
Demo Video: b+s Connects for Microsoft Dynamics (CCX Edition)
10:17
Demo Video: b+s Connects for Microsoft Dynamics - Cisco CC
06:24
Webex Contact Center: Supervisor Desktop
04:53
Webex Contact Center: MS Dynamics 365 integration
05:35
Webex Contact Center: Salesforce CRM integration
04:53
Webex Contact Center: Agent Desktop
04:22
Webex Contact Center: integrated with webRTC
02:30
Webex Contact Center: Cisco Webex Overview
08:02
Demo Video: b+s Connects for ServiceNow - Cisco CC
04:07
Demo Video: Connects for SAP C4C
10:36
Demo Video: b+s Connects for Salesforce (CCE)
09:12
Demo Video: b+s Connects for Salesforce (CCX)
01:45
Kurzfilm Webex Customer Experience Event Frankfurt
30:42
From Cisco's point of view
39:06
Das ABC von Webex CX & Arbeiten in einer hybriden Welt
36:52
Digitale Kanäle, in guten wie in schlechten Zeiten!
18:50
Digitalisierung fängt immer erst im Kopf an!
05:17
Demo Video: b+s Connects for Service Cloud Voice
01:02
3.0 WFO Teaser WC
00:56
3.0 WFO Teaser Quality Management
00:23
Webex Customer Experience Hummer statt Hammer
00:23
Webex Customer Experience Rehbock statt Reebok
00:23
Webex Customer Experience Tanga statt Manga
02:35
Rich customer experiences from Bucher + Suter
01:00:44
Webex Connect: Demo Use Cases
36:23
Public vs. Private Cloud & Webex Contact Center Demo inkl. Bots
41:23
Die Stimme aus dem Markt: Ein geistreicher Talk über die Tücken einer digitalisierten Welt
40:12
Die entscheidende Frage: Wie gewährleistet Webex den Datenschutz und die Datensicherheit?
33:52
The voice of the customer: TESCO Bank talks about its experience with Webex Connect
16:19
Webex's hotline for medical care in Ukraine
29:29
Was ist Webex CX überhaupt? & Arbeiten in einer hybriden Welt
04:10
Who Is Who und Intro
06:30
Webex Contact Center: Workforce Management
02:04
Webex Contact Center: Data Experience
03:25
Demo Video: b+s Connects for Service Cloud Voice (CCX)
04:41
Working in a hybrid world with Webex, Salesforce, Facebook and Social Messenger
02:57
3.6 WFO Recording ON oder OFF, letzte Frage
02:30
3.5 WFO Anforderungen Mitarbeittende, Gamification, Sicherheit und Schutz, Drohanrufe
02:39
3.4 WFO, Wieso Calabrio, Quality Management, Automatisierung
02:35
3.3 WFO Abweichungen, Forecast, Skalieren