29:48

Integrate Real-Time Data into Journey Maps: 7 Use Cases | Embed from Figma, Miro, Google Sheets

01:00:23

How to Engage Your Team in 3 Steps

50:32

Bringing a Customer Journey Mindset to Your Team

43:49

Customer Journey Mapping in Telehealth: Case Overview and Best Practices

38:45

Master CX Data for Journey Mapping With UXPressia Chunks

02:12

Chunks functionality overview by UXPressia

47:08

Fix Your VoC Program with Journey Mapping | Voice of the Customer

01:16:18

A Deeper Dive Into AI-Powered Journey Mapping

40:16

Improve CX Using Journey Mapping: Actionable Approach with Kelly Jura

43:56

How to Map Complex and Non-linear Journeys

56:14

Actionable Strategies for Customer Centricity

54:03

4 Steps to Activate Your Journey Mapping

48:06

Why Build Multi-Persona Journey Map vs Single Persona Map

01:04:52

How to Boost Customer Experience with Data-Driven Customer Journey Maps

51:07

AI Secrets for Faster & Smarter Journey Mapping

53:41

Turn Your Employee Journey Map Into Impactful Employee Experience

28:32

New Dashboard | Organize Your Journey Maps and Personas Using Tags

58:39

Mastering Retention: HPE's Approach to Data-Driven Strategic Journey Mapping — Percy Rose

37:41

Building Effective Personas With AI

01:08:08

Panel Discussion: How to Measure the Impact of Journey Mapping

21:16

AI Personas Maker | Create & Improve Your Personas Using AI in UXPressia Tool

54:54

Journey Mapping in Banking: From Complaints to Compliments

01:13:22

Making Impact Maps Customer-Centric with Debbie Levitt

01:10:16

Kindred's Shift Towards Journey Centricity: Learnings From a Leader — Christophe Dhaisne

01:04:14

Measuring Your Customer Journey Performance — Keith Kmett of Medallia

52:32

Why Your CJM is Doomed (and How to AVOID It) — Oleg Koss

51:07

Marketing Approach to Guiding Customers Throughout Their Buyer's Journey with Hallgeir Gustavsen

01:18:49

How to Build Actionable Customer Journey Maps with Debbie Levitt

03:33

Introducing Cheat Cards to Aid Your Employee Experience Journey Mapping

16:45

How to Import Your Journey Map to UXPressia | Assign Owners and Document Statuses | Jira Integration

14:32

How to Navigate the Challenges of Launching a Journey Mapping Initiative in Your Company

53:04

How to Improve Employee Experience Using Journey Mapping: Best Practices from Paul Lopushinsky

53:30

How to Do UX Research in a Challenging Business Environment — Nick Groeneveld

04:53

Workshop Facilitation: How to Make Mapping More Tangible for Employees?

02:32

How Do Traditional HR Practices Mesh with Employee Journey Mapping?

01:47

What Is the Best Practice for a Beginner to Start with an Employee Experience Journey Mapping?

03:03

How To Start the Journey Map When Everything Is About the Numbers?

03:16

Stakeholder Engagement: How to Convince the Executives to Participate in a Journey Mapping Session?

02:05

What Stages of the Customer Journey Should You Focus on for a One-Time Sale?

03:07

How to Encourage Group Discussions During Ideation Sessions?

30:05

How to Collaborate on Journey Mapping Asynchronously | Best Practices (Part 4)

01:40

What Are the Moments of Truth Along the Customer Journey?

03:09

How to Avoid a One-Size-Fits-All Onboarding Story Creating an Employee Journey Map?

03:26

What Are the Goals Behind the Employee Journey Mapping Initiatives?

06:03

How to Get a Buy-In for an Employee Journey Mapping Initiative?

02:03

How to Get Buy-In from Stakeholders for Your Journey Mapping Initiative?

01:38

Student Journey Mapping: Where Should the Journey Begin and End?

02:15

Is It Important to Build Data-Driven Maps and How to Get Customer Insights on a Low Budget?

02:29

How to Get the Team Together to Update the Journey Map?

01:07

How Often Should You Update Your Customer Journey Map?

58:00

Journey Mapping in Finance and Education: 2 Real-Life Cases

08:30

How to Create a Website Visitor Journey Map?

01:29

Journey Map Integration with Jira App

05:29

Preparing For a Service Blueprint Workshop: How Long Does It Take?

01:36

User Journey vs Customer Journey: Which One to Build?

02:26

What Are the Best Ways to Build on a Service Blueprint?

54:31

Why You Need a Customer Journey Map Now (And Why Not to Build It Alone) — Michael Brandt

01:32

It’s Time to Export Your Impact Map!

02:04

How to Estimate User Stories’ Effort or Value?

02:02

How to Split Deliverables into User Stories in Your Impact Map?