Dear Crowd Management Professional,
Yes, you are a professional. You are a critical component of any venue/event. You are the difference between a safe/great event and a possible horrible event/tragedy. Your actions and inactions are the deal breaker. A million dollar security system is worthless if an employee fails to engage or follow the system's requirements.
Thus, how can we make you a "lean mean security machine?" The answer is actually pretty simple. Provide you with the necessary skills to do your job. The most important skills are knowledge, wisdom, confidence, integrity, passion, listening, understanding, compassion, understanding, a keen eye for detail, and similar skills. This channel cannot provide you with all those skills. Just watch these videos and apply them in your job. Here are some scripts with the training material: drive.google.com/drive/folders/16DP5pATZrdwCeYCD_t…