01:00:03

Diversity, Equity, Inclusion, and Accessibility (DEIA) and the Ombudsman Program

01:26:45

The Ifs and Whats of Substance Use Disorder Basics: Substance Use Disorder 101

01:12:29

Volunteer Recruitment and Recognition Webinar

01:01

Long-Term Care Ombudsman Volunteer Representative Recruitment

01:00:05

Technical Assistance (TA) Talk on the National Paralysis Resource Center

58:42

Quarterly TA Talk: Loneliness and Social Isolation in Long-Term Care - 6.21.23

01:14:51

The Role of the Long-Term Care Ombudsman Program in Nursing Facility Closures

01:00:30

Quarterly TA Talk - Communication Tools

01:17:58

Communications and Media Relations to Raise Awareness of the Ombudsman Program

01:09:34

Quarterly Technical Assistance Talk - Family Councils

13:47

5 Ways to Leverage the Senior Services Network to Find Volunteers

00:45

Hawaii Long-Term Care Ombudsman PSA 2

00:45

Hawaii Long-Term Care Ombudsman PSA 1

58:07

National Ombudsman Reporting System Q&A

57:39

Quarterly TA Talk - NORS

01:30:03

Long-Term Care Ombudsman Program and Adult Protective Services Collaboration

18:47

Ombudsman Programs & the HCBS Settings Rule

01:17:22

Voices for Equality: Advocating for LGBTQ+ Residents

00:31

California Long-Term Care Ombudsman Program Volunteer Recruitment

01:00:48

Technical Assistance (TA) Talk: Investigating Complaints Involving Allegations of Abuse

01:24:43

LTCOPs and Legal Services: Working Together to Protect Residents from NF-Initiated Discharges

01:45

Thank You Volunteers - Beverley Laubert, ACL

01:41:56

Recognizing the Importance of Volunteers Webinar - April 21, 2022

01:04:54

Quarterly Technical Assistance (TA) Talk - Resident Councils

09:49

Long-Term Care Ombudsman Program Role in Emergency Preparedness and Response: The Basics

01:18:09

Are You Ready? Ombudsman Program Emergency Preparedness and Response

00:31

Missouri Long-Term Care Ombudsman Program Volunteer Recruitment

57:10

Intro to the New Initial Certification Training Curriculum for Long-Term Care Ombudsman Programs

01:53

Initial Certification Training Curriculum for Long-Term Care Ombudsman Programs

01:00:14

Train the Trainer Session – Adult Learning Skills

01:10:48

TA Talk - Volunteer Management

01:29:43

Protecting Residents from Inappropriate Evictions in Residential Care Communities (RCCs)

12:32

Residents' Rights: Your Life, Your Care, Your Choices

01:44

South Dakota Ready to Reunite

43:04

TA Talk - National Ombudsman Reporting System (NORS)

02:23

LTC Informational Series Video 9 - Diversity in Long Term Care Facilities

03:00

LTC Informational Series Video 7 - Addressing Dementia in Long-Term Care Facilities

01:12:34

Providing Ombudsman Services to HCBS Clients

01:37

How to Obtain Consent (Long-Term Care Ombudsman): Part 2

02:03

How to Obtain Consent (Long-Term Care Ombudsman): Part 1

13:02

Long-Term Care Ombudsman Casework: Brian Brashear

03:40

How to Obtain Consent: Long-Term Care Ombudsman

02:14

Residents Speak Out: Resident's Rights

20:15

The Thin Edge of Dignity by Dick Weinman: Assisted Living Documentary

02:00

Person-Centered Care: Care Plans

03:02

Residents' Rights Month

01:28

Person-Centered Care: Person Centered Language

13:38

Fear of Retaliation

02:48

Adorable Kittens & Seniors Come Together and Help Each Other

03:11

What is a Long-Term Care Ombudsman?

01:30:58

Resuming In-Person Visits During COVID-19

01:17:38

Successful Complaint Investigation and Resolution During COVID-19

01:18:33

Successful Communication During COVID-19

01:16:41

Successful Volunteer Recruitment, Training, and Retention During COVID-19

03:12

Maryland Long-Term Care Ombudsman Program Promotion Video

11:37

Massachusetts Volunteer Appreciation Video

01:16:46

Older Americans Act Performance System (OAAPS) Reporting: Variance Analysis Guidance

01:27:35

New State Ombudsman Orientation November 10, 2020

01:29:59

New State Ombudsman Orientation - November 4, 2020

43:51

New State Ombudsman Orientation October 20, 2020