13:26

Inside Expivia Digital and the State of Contact Center Technology

01:37

Expivia Digital

01:26

REDO Demo – Transforming Agent Coaching with AI

03:37

How to build the best call center and contact center quality assurance forms.

04:00

Quick video on my favorite contact center quality KPIs!

02:02

This is what modern QA looks like.

15:19

Keep Call Centers In America Act- The Truth

00:36

OttoQa vs Big Tech Auto Qa companies LOLOLOL

04:05

EXD Demo bloopers!

04:10

Check out my favorite coaching method for coaching agents that can be a little difficult to coach

01:12

Number 1 Mistake Companies are Making on 2025 BPO RFPs

04:13

Seat license pricing need to end as we get into the AI tools of today.

04:15

What is more important, Sales or Branding/Marketing?

04:19

10 commonly asked questions clients ask when looking to outsource their contact center.

00:12

Leadership bought the enterprise QA logo.

06:18

What I learned at NiCE Interactions contact center / ai user conference.

07:17

🌟 Elevate your Discord server to new heights!

02:35

The is NICE in 2025? Are they a CcaaS company or an AI company?

08:27

Do You work in a callcenter? Check this out.

21:29

How to Build Your CX AI Roadmap from Scratch

03:38

Breaking!: “Keep Call Centers in America Act” This would be a total reshaping of offshoring and bpo.

08:26

Demo of our AI Contact Center QA Tool Redo (aka encore)

03:26

💥 𝗪𝗵𝗼 𝘀𝗵𝗼𝘂𝗹𝗱 𝗼𝘄𝗻 𝘁𝗵𝗲 𝗰𝗼𝗻𝘁𝗮𝗰𝘁 𝗰𝗲𝗻𝘁𝗲𝗿 𝘀𝘁𝗮𝗰𝗸? CCAAS or CRM?

02:35

What is NiCE in 2025? CcaaS or AI Company?

14:58

Inside NiCE: Strategy, AI, and the Future of CX- Special Episode from NiCE Interactions

26:27

Listen to This Before You Build or Buy an AI Auto QA Platform

21:29

How to Build Your CX AI Roadmap from Scratch

17:31

2025 Geek Gauge CCaaS Rankings!

18:25

2025 Geek Gauge CCaaS Rankings!

22:59

What to Demand from Your 2025 Outsourcing Partner - Setting Up Your RFP

23:24

What to Demand from Your 2025 Outsourcing Partner- Setting Up Your RFP

04:24

Time to Evolve CSAT and NPS using AI and Analytics (no more surverys)

24:18

𝙒𝙝𝙮 𝙉𝙋𝙎 𝙖𝙣𝙙 𝘾𝙎𝘼𝙏 𝘼𝙧𝙚 𝙁𝙖𝙞𝙡𝙞𝙣𝙜 𝙔𝙤𝙪𝙧 𝘾𝙖𝙡𝙡 𝘾𝙚𝙣𝙩𝙚𝙧 (𝙖𝙣𝙙 𝙝𝙤𝙬 𝙩𝙤 𝙛𝙞𝙭 𝙞𝙩)

25:15

The Survey Delusion: Why NPS and CSAT Are Failing Your Call Center

02:07

Ai Powered CSAT and NPS Prediction! (No More Surveys!)

03:55

2025 Enterprise Connect AI/CX New Tool Rant

03:31

7 Hidden Truths About AI in Contact Centers

20:05

Beyond AHT and SLA: How to Measure Success in AI-Powered Contact Centers

24:47

Contact Center Coaching 2.0 -Turning QA Insights into Agent Coaching Gold

17:45

Beyond Words: Can AI Show Empathy?

18:32

Beyond Words: Measuring AI Empathy Through Impact

05:31

2025 AI Implementation Roadmap for Your Contact Center

03:24

3:23 of Absolute Truth Relating to 2025 AI in CX

32:21

Let's Get Real: The True Story of AI in CX & Your 2025 Game Plan

33:16

Let's Get Real: The True Story of AI in CX & Your 2025 Game Plan

25:49

𝟮𝟬𝟮𝟱 𝗣𝗿𝗲𝗱𝗶𝗰𝘁𝗶𝗼𝗻𝘀 𝗳𝗼𝗿 𝗖𝗫 𝗮𝗻𝗱 𝘁𝗵𝗲 𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗖𝗲𝗻𝘁𝗲𝗿 𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝘆

26:34

2025 Predictions for CX and the Contact Center Industry

20:37

The Future of Contact Center Outsourcing: What to Expect in 2025

21:34

The Future of Contact Center Outsourcing: What to Expect in 2025

30:45

The Future of QA: Why AI is a Game Changer for Contact Center Quality 2025

31:43

The Future of QA: Why AI is a Game-Changer for Contact Center Quality in 2025

16:02

𝗠𝗮𝘀𝘁𝗲𝗿𝗶𝗻𝗴 𝗕𝗹𝗮𝗰𝗸 𝗙𝗿𝗶𝗱𝗮𝘆 𝗮𝗻𝗱 𝗖𝘆𝗯𝗲𝗿 𝗠𝗼𝗻𝗱𝗮𝘆: 𝗬𝗼𝘂𝗿 𝗨𝗹𝘁𝗶𝗺𝗮𝘁𝗲 𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗖𝗲𝗻𝘁𝗲𝗿 𝗦𝘂𝗽𝗲𝗿𝗯𝗼𝘄𝗹 𝗣𝗹𝗮𝘆𝗯𝗼𝗼𝗸!

17:01

Mastering Black Friday and Cyber Monday: Your Ultimate Contact Center Superbowl Playbook

27:54

𝗕𝗶𝗴 𝗜𝗺𝗽𝗮𝗰𝘁, 𝗦𝗺𝗮𝗹𝗹 𝗕𝘂𝗱𝗴𝗲𝘁: 𝗔𝗜 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗲𝘀 𝗳𝗼𝗿 𝗦𝗠𝗕 𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗖𝗲𝗻𝘁𝗲𝗿𝘀

29:14

Unmasking False Hustle: Revolutionizing Customer Experience

30:11

Unmasking False Hustle: Revolutionizing Customer Experience

24:19

Calming Irate Customer Interactions: 5 Proven Techniques

24:47

Calming Irate Customer Interactions: 5 Proven Techniques

23:59

𝗪𝗵𝗮𝘁 𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆 𝗗𝗼𝗲𝘀 𝗮 𝗪𝗼𝗿𝗹𝗱 𝗖𝗹𝗮𝘀𝘀 𝟮𝟬𝟮𝟰 𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗖𝗲𝗻𝘁𝗲𝗿 𝗛𝗮𝘃𝗲?

24:21

What Technology does a World Class 2024 Contact Center Have?