Hi, I'm Myra!

Customer service is hard work! With empathy and a smile, you have to give bad news, deal with angry people, and de-escalate intense interactions. You deserve support, and it's my pleasure to serve YOU!

I've designed customer service training for some of the world's top brands, including Coca-Cola, Walmart, McDonald's, Michelin Tires, Frito-Lay, Salesforce, and the Jacksonville Jaguars. I'm the creator of De-escalation Academy and Customer Service Master Class.

Over 1 million people have taken my LinkedIn Learning courses, and my blog has over 1.9 million views.


My Training Clients Include:

Coca-Cola
McDonald’s
Frito-Lay
Jacksonville Jaguars
National Football League
Michelin Tires
Salesforce
AARP
Vera Bradley
LinkedIn
LinkedIn Learning
Survey Monkey
Ally Bank
Lincoln Financial
CDC (Centers for Disease Control)
Lowe’s
A+ Federal Credit Union


Learn about my work at www.MyraGolden.com.