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Myra Golden @UCtThrA_nRotr4BOVVKZLn1A@youtube.com

66K subscribers - no pronouns :c

Hi, I'm Myra! Customer service is hard work! With empathy a


05:42
Building Confidence to De-escalate
07:52
7 Step Call Flow Strategy for Contact Centers
01:47
20 Ways to Say "No" to a Customer Without Saying the Word "No"
02:30
20 Phrases to Set Boundaries with Customers
17:37
7 Ways to Respond When A Customer Uses Microaggressions
17:03
How to Write a Complaint Response Email to a Customer
10:41
How to Move a Live Chat to Closure When You Can't Give the Customer What They Want
01:13
🎥 Behind-the-Scenes at LinkedIn Learning HQ 🎬
08:09
When Customers Use the Bait Tactic, This Is What You Do
16:24
Words Matter in De escalating Customers
10:33
Emotionally Intelligent Customer Service Pros Use This Technique to Calm Customers
10:41
5 Phrases That Work Better Than, "Ma'am, I Need You to Calm Down "
15:04
7 Phrases Customer Service Agents with Astute De-escalation Skills Use Everyday
06:39
Has Your Boss Told You You're Not Friendly Enough?
07:17
How to Build Rapport with Your Customers
11:21
The Power of Positive Language: How it Can Transform Live Chat and Phone Calls
07:18
Mastering the Art of Assertiveness: Winning Over Angry Customers with Confidence
08:25
Sound Friendly in Live Chat Instantly with Personal Pronouns!
03:55
Two Soft Skills for De escalation
05:29
Use Feel, Felt, Found to Redirect Angry Customers
11:27
When There's No Solution in the Moment, Try This.
00:40
How I Use Forced Conflict to Unlock the Keys to De-escalation
35:21
57 Phrases to De-escalate Any Angry Customer
01:11
The Best De-escalation Training for Contact Center Agents
01:46
Behind the Workshop I Filming Week at LinkedIn Learning
00:40
Chef Myra, Here to Serve!
13:53
Control Call Center Calls by Asking 3 Closed Ended Questions
27:04
How to Coach the 5 Most Underutilized Soft Skills
16:24
5 Ways to Get Your AHT Down (Call Control)
13:16
WHEN YOU WANT TO END A CIRCULAR CONVERSATION WITH AN UPSET CUSTOMER, THIS IS WHAT YOU SAY
06:16
How to Wrap Up Customer Calls Faster Using Signposting
07:56
2 Frameworks for Resolving Workplace Conflict
05:45
2 Minutes to Supreme Confidence
01:43
How to Assist Customers with Mental Illness
16:32
Top 3 Ways to Get Angry Customers to Back Down
02:41
The Psychology of the Word "Because" to Get Customers to Accept Your Word as Final
06:15
When a customer threatens suicide
10:35
Customer Service Week Gift Unboxing!
02:20
This week is National Customer Service Week!
18:32
Actually Useful Telephone Advice
26:10
How to Enforce a Mask Mandate In Your Theater, Museum, Library or Store
11:47
Don't Apologize to Customers!
10:03
How to explain a credit card authorization to a customer
10:43
I'm Grading Assignments in my Customer Service Master Class
11:55
20 Damn Good Empathy Phrases for Customer Service
00:46
National Customer Service Week 2021!
11:53
Watch this before you talk to your next angry customer (3 Keys to De-escalating)
04:26
Conflict Resolution for Leaders - Choose Your Battles Wisely
19:09
How to Get a Customer to Stop OverTalking You & MORE Questions!
04:44
"Should I tell the customer to have a good day after I've just given them bad news?"
07:02
Make the Telephone Experience Friendly with These 2 Tips
06:11
4 Keys to Delivering Bad News to Customers
02:22
4 Ways to Add Human Tone to Chat Support
05:29
Shave 60-seconds off your AHT with this technique!
07:01
3 Statements That Move Call Center Calls to Closure
05:09
4 Keys to Driving Chat to Closure
02:29
How to Use Psychological Priming to Get Customers to Accept Your Word As Final
24:19
How to De-escalate Angry Customers - Q & A (A peek inside De-escalation Academy!)
10:42
How to De-escalate in Chat and Email
07:24
Regain control of a conversation with a customer using the jump rope technique