Double-Digit Growth for Industrial Companies
We build (or reengineer) the front-of-house for (predominantly) industrial organizations to drive service quality and growth.
We construct highly efficient sales, marketing, customer service, design engineering, and onboarding teams.
Our big idea is that the departments responsible for growth should be decoupled from those responsible for business-as-usual. This idea is simple, but it has profound implications for the design of a typical organization.
Our approach (what we call Sales Process Engineering) is detailed in our founder’s book (The Machine) and documentary (Double Digit Growth).
If you’ve read The Goal (Goldratt), you’ll recognize that our thinking is heavily influenced by the Theory of Constraints.