Digital consumption today is very different from what it used to be, even a few years ago. The use of mobile
devices is on the rise and the situation is no different for the tourism industry.
Hospitality and tourism is one of the industries that is most affected by digital development. Transportation and
accommodation companies are among the first ones to utilize digital marketing techniques in their practices to
engage communities and make sure their customers have the best possible away-from-home experience. In
order to perform well and gain competitive advantages, players in the travel industry are always looking for the
newest and greatest ways to reach their buyer persona and tailor their offering to their target audience.
In Malaysia, the digital adoption rate is still very much at a lower percentage. With the world moving at such an
unprecedented speed, the way we tackle the new challenges, adopting current technology advancement as well
as transforming the way we do our busines