22:08

Ted Nardin - Teleperformance - How CX Can Add Value And Create Success

20:48

John Dinardo - Nordia - BPO In Canada And Beyond 🇨🇦

27:44

Vidya Ravichandran - UnifyCX - GlowTouch is now UnifyCX And The Tech Future For CX

21:46

EXTRA SHOW: How Does the UK 2024 Budget Impact BPO and CX?

31:00

Tanya Scotece - Miami Dade College - A Focus On Care In Funeral Services

13:10

Mark Hillary - The Social Sales Playbook - How B2B Companies Sell To Each Other!

03:50

Betty Hillary RIP

27:31

Neal Topf - Callzilla - Clients Want To Understand BPO Culture Not Just Metrics

12:51

Peter Ryan - When will we see Philippines BPO 2.0?

24:52

Isobel Rogers & Karen Howard - The Launch Of The CX Alliance

06:25

Serra Negra, SP

00:34

Serra Negra, SP - coffee fields in Brazil

24:29

Graham Brown - Alorica - Using AI To Offer CX In Any Language

36:32

Stephen Loynd & Chris Gillen - How AI Has Redefined CX

28:55

Michael Clark - CXTT Consulting - The Tech That Makes CX Work

29:55

Martin Anderson 🍋 - Lemon Contact Centre - Entrepreneurs In CX

26:07

Jonas Berggren - Transcom - AI & Transforming Customer Service

38:57

Leo Lopez - RISE Global Solutions - The Top 5 Mistakes Startups Make With CX

22:26

Alistair Niederer - FormIGA - IAOP & GSA join forces for good in BPO and CX

28:09

Stephen Peattie & Dan Castilla - Assessing BPO & CX From Fiji

26:36

Leigh Hopwood - CCMA - CX From The Buyer's Perspective

26:46

Sandra Busby - Cnect Wales - 'Welcome to Wrexham' Could Lead To More CX in Wales

23:51

Alexandra da Silva Rodrigues - Generator & Freehand Hotels - Supporting Multilingual Customer CX...

23:09

Andreas Helland - Atender Group- Delivering Nordics CX From Málaga In Spain

00:23

Poynton, Cheshire

43:01

Stephen Loynd - TrendzOwl - AI And Innovation In The USA

01:15

Weymouth, Dorset

01:09

Weymouth - Buxton Road

22:30

Erin Broecker - Teleperformance - Using Content To Learn More About CX

30:05

Michael Morrison - NCRI Inc - CX And BPO Trends In Canada

30:41

Aymen Ismail - smart - Creating Smart Cars And Building Great Customer Relationships

31:58

Seandette Wiltshire - The Contact Hub - CX and BPO Is Taking Off In Barbados

29:55

Steve Mosser - Sensée - Flexible WFM & Total Footprint Optimization

09:41

CX Outsourcers Atlanta - Immediate Feedback From The Conference Floor

03:09

Rod Jones - Lifetime Achievement at CX Outsourcers

13:53

Chris Gillen - A Closer Look - CX With AI And Humans Working Together

20:08

Alex Muñoz - Hispanic Media Center - The Complexity Of CX For The Hispanic Community In The USA

19:10

Barry Winkless - Future of Work Institute - Creating Attractive Destinations For Talent

14:14

Paula Kennedy Garcia - CX Digital Delivery

27:16

Alex Mead - Total CX - Bahrain For Nearshore And Offshore CX

31:49

Nirali Amin - LivePerson - The State Of Customer Conversations And The AI Gap

01:28

Praia da Barra do Sahy, SP

45:52

Chris Hague - yoummday - CCW Berlin Feedback And The Future Of CX

33:53

Rod Jones - "75 Not Out" And Looking Back At Half A Century Of CX

40:23

Matt Kendall - BPO Bullhorn - A New Newsletter For The BPO & CX Community

36:09

Dr Lollie Mancey - UCD Innovation Academy - Resilience And Work/Life Balance In The CX Workplace

25:01

Bruce Winder - The Future Opportunities And Challenges For CX In Retail

22:39

Vaishali Dialani - Konabos - CX And Data-Driven Analytic Decisions

01:13

Villa Di Mantova

31:27

Rob Dwyer - Happitu - What Can We Learn From CX Podcasting?

02:51

Bloquinho Gente Miúda 2024

01:05

Parque da Sabesp - São Paulo

15:03

BONUS - Sensée Buys The Contact Company ... CX Files talks to both CEOs

27:32

Mike Harfield - Sigma Connected - Developing Great Career Options For CX Teams

29:31

Nina Čaprić - NCR Voyix - How BPOs Can Manage Government Relationships

26:46

Jo Garland : Remote Employee Engagement In Contact Centers (WFH)

30:27

Randy Arellano - DATAMARK - BPO Has Transformed In The 2020s And This Change Favors Mid-Size CX...

33:36

More Than AI: The Less Obvious CX Predictions For 2024

22:01

CX Files Year In Review: Mark Hillary and Peter Ryan look back at 2023

32:35

Adrian Swinscoe - Punk CX - Defining A Punk Future For CX