46:20

Ep35: Designing Railways for Economic and Social Impact

47:04

Episode 34: How Aviation Thinking Can Shape the Future of Railways

33:21

Ep 33: Bringing User-Centred Design to Organisations

43:54

Ep32: The Impact of Consumer Endings

44:21

Ep31: The Future of Airports: Prioritising the Passenger Experience

41:21

Ep30: Airports as Destinations: Enhancing Place through Travel

22:34

EP29: From the Ground Up: How Frontline Staff Enhance Passenger Experience

21:37

Ep28: Making Airports Accessible for All: 5 Design Considerations

32:27

Ep 27: Flying into the Future: Reimagining Passenger Experience

06:37

Ep 26: Customer Journey Design: An Operating System for Customer Experience

12:05

EP 25: Journey Maps: Creating a Concept of Experience

11:06

EP 24: Exploring the As-Is Journey Map: A Foundation for Exceptional Experiences

12:12

Ep 23: The Journey of the Journey Mapping: From Cognitive Psychology to Experience Design

09:19

Ep 22: Creating Change: Embracing Customer-Centric Transformation

08:36

Ep 21: Crafting Uniqueness: Designing Distinctive Services

09:08

Ep 20: Designing Emotion: Crafting Customer Connections through Service Design

08:27

Ep 19: Decisive Pace: Mastering the Art of Fast & Slow through Service Design

07:57

Ep18: Crafting the Future: The Power of Vision in Service Design

07:54

Ep 17: Transitioning to Customer-Centricity: Inside-Out to Outside-In

26:01

Ep16: Designing a CX Vision with Ian Rabagliati from LeShuttle

09:28

Ep15: Mastering the Use of Vision Wheels

11:36

Ep14: Building Your Vision Wheel

12:19

Ep13: Unveiling the Customer Experience Vision

10:46

Ep 12: Utilising Personas

10:59

Ep 11: Crafting Personas

36:03

Ep 10: Impactful Personas with Yasmin Ali from Majid Al-Futtaim

10:42

Ep 9: De-mystifying Personas

09:41

Ep 8: Assuring Quality in Experience Delivery

07:26

Ep 7: Crafting the Customer Experience through Design and Development

09:24

Ep 3: Strategic Direction and Commitment

08:17

Ep 6: Understanding Customers and Their Worlds

12:15

Ep 5: Enabling Delivery for Great Customer Experience

13:33

Ep 4: Building a Customer-Centric Culture & Management

47:05

Ep 2: Navigating Customer-Centricity with Hannah Richardson

09:18

Ep 1: An Introduction to Customer Centricity

01:11

Engine | The Service Design Consultancy

47:45

Engine Service Design - Redesigning The Workforce Experience - Webinar 3

43:07

Engine Service Design - Your Customer Have Changed - Webinar 2

48:23

Engine Service Design - Leading out of Lockdown webinar 1

00:19

Engine Service Design U S Book Trailer July 2018

00:13

Engine Customer-Driven Transformation Book trailer

00:19

Engine Service Design CDT Book Trailer June 18

30:35

Oliver King | UX London 2017

01:34

Engine and Hyundai Motorstudio, Seoul

01:10

Engine | Get more of the right services to market

25:07

Oliver King Keynote Speech Service Design Global Conference 2016