01:34

Ep. 97CX Excerpt 4: How iQor India Shapes Global CX Success

02:21

Ep. 97CX Excerpt 3: How iQor India Shapes Global CX Success

01:51

Ep. 97CX Excerpt 2: How iQor India Shapes Global CX Success

02:41

Ep. 97CX Excerpt 1: How iQor India Shapes Global CX Success

01:12

Irresistible people creating smile-worthy customer experiences

33:46

Ep. 98: The Third Wave of CX Leverages GenAI and Human Expertise

01:20

Ep. 96 Excerpt 10: Gain Competitive Edge in AI Through Data Annotation and Labeling

02:29

Ep. 96 Excerpt 9: Gain Competitive Edge in AI Through Data Annotation and Labeling

01:22

Ep. 96 Excerpt 8: Gain Competitive Edge in AI Through Data Annotation and Labeling

01:03

Ep. 96 Excerpt 7: Gain Competitive Edge in AI Through Data Annotation and Labeling

01:42

Ep. 96 Excerpt 6: Gain Competitive Edge in AI Through Data Annotation and Labeling

03:29

Ep. 96 Excerpt 5: Gain Competitive Edge in AI Through Data Annotation and Labeling

01:39

Ep. 96 Excerpt 4: Gain Competitive Edge in AI Through Data Annotation and Labeling

02:03

Ep. 96 Excerpt 3: Gain Competitive Edge in AI Through Data Annotation and Labeling

01:30

Ep. 96 Excerpt 2: Gain Competitive Edge in AI Through Data Annotation and Labeling

01:11

Ep. 96 Excerpt 1: Gain Competitive Edge in AI Through Data Annotation and Labeling

11:12

Ep. 97CX: How iQor India Shapes Global CX Success

25:54

Ep. 96: Gain Competitive Edge in AI Through Data Annotation and Labeling

29:57

Ep. 95: A Balanced Approach to CX Leadership With Head and Heart

00:42

AI Trends Reshaping Customer Experience

01:10

KPI Success: Webinar Excerpt From “Mastering Retail: Optimize Your Customer Experience Year-Round"

01:08

Active Learning: Webinar Excerpt - “Mastering Retail: Optimize Your Customer Experience Year-Round"

01:41

Communication: Webinar Excerpt From “Mastering Retail: Optimize Your Customer Experience Year-Round"

04:41

Ep. 94CX: How iQor’s Qoncierge Program Connects Employee Advocacy and Customer Satisfaction

24:15

Ep. 93: Customer Experience Is Everything in a Member-Centric Business

09:59

Ep. 92CX: Empowering Employees for CX Excellence Through Organizational Development

01:52

Ep. 90 Excerpt 3: Navigating the Future of CX With AI and Employee Engagement

01:53

Ep. 90 Excerpt 2: Navigating the Future of CX With AI and Employee Engagement

02:16

Ep. 90 Excerpt 1: Navigating the Future of CX With AI and Employee Engagement

01:01

A True Partnership: Excerpt From “Mastering Retail: Optimize Your Customer Experience Year-Round"

01:36

Cross-Training: Excerpt From “Mastering Retail: Optimize Your Customer Experience Year-Round"

01:23

Continuous Learning: Excerpt from “Mastering Retail: Optimize Your Customer Experience Year-Round"

07:27

Ep. 91CX: Elevating Training for Agents With Active Learning

23:40

Ep. 90: Navigating the Future of CX with AI and Employee Engagement

00:49

We're Celebrating Contact Center of the Year

19:43

Ep. 89: Value-Centric Leadership Is Shaping the Next Era of Customer Service

06:43

Ep. 88CX: How iQor Harnesses Active Learning Strategies to Boost Employee Engagement

01:43

iQorian Values Week 2023

05:34

Ep. 87CX: Cutting-Edge Recruiting Technology With a Human Touch

02:22

Ep. 85 Excerpt: iQor’s Holistic Approach to a CX Technology Partnership With NICE

15:50

Ep. 86: How iQor Delivers Successful Seasonal CX Ramps for This Direct-to-Consumer Catalog Brand

00:53

Happy Holidays!

22:45

Ep. 85: Leveraging NICE CXone to Augment Human and Operational Excellence at iQor

00:39

Experience iQor's Symphony [AI]™

01:54

Ep. 83CX Excerpt 3: Harnessing AI to Optimize the Employee Lifecycle at iQor

02:12

Ep. 83CX Excerpt 2: Harnessing AI to Optimize the Employee Lifecycle at iQor

02:06

Ep. 83CX Excerpt 1: Harnessing AI to Optimize the Employee Lifecycle at iQor

23:42

Ep. 84: Unlocking Greater Employee Performance With a Can-Do Mindset

02:22

Ep. 80 Excerpt: iQor’s Nearshoring Success in Medellín, Colombia, Harnesses Talent and Culture

08:03

Ep. 83CX: Harnessing AI to Optimize the Employee Lifecycle at iQor

00:55

iQor Client Testimonial: Communication and Professionalism

00:53

iQor Client Testimonial: Responsiveness and Flexibility

11:17

Ep. 82: The Journey to Becoming an Impactful BPO HR Leader

00:51

iQor Client Testimonial: Team Collaboration and Partnership

00:38

iQor Client Testimonial: Performance and Delivery

00:54

iQor Client Testimonial: Technology and Infrastructure

00:33

iQor Celebrates Customer Service Week 2023

21:05

Ep. 81: Mastering Customer Experience with the Right Mix of Technology and Human Touch

09:37

Ep. 80: iQor’s Nearshoring Success in Medellín, Colombia, Harnesses Talent and Culture

01:57

Ep. 79 Excerpt: The iQor Blueprint for Nearshore CX Outsourcing in Trinidad and Tobago