15:28

5 | Digital Transformation Concept Part Four | By Eng Mohamed Alwy Aabouelward

15:08

4 Digital Transformation Concept Part Three | By Eng Mohamed Alwy Abouelward

15:04

3 | Digital Transformation Concept Part Two | By Eng Mohamed Alwy Abouelward

15:07

2 | Digital Transformation Concept Part One | By Eng Mohamed Alwy Abouelward

33:18

1 | What is Difference Between ITIL v3 and v4 ?

04:50

27 | What Is ITIL ? | Arabic Recorded | By Eng Mohamed Alwy

08:37

26-How to Deliver IT Service with Best Quality-IT Service Delivery manager Roles & Responsibilities

16:50

3-ITIL 4 Workshop -Apply Best Practices Main Concepts Part One

12:21

25 | Service Level Agreement (SLA) breach | ITSM Video Tutorials |By Eng Mohamed Alwy

07:47

IT Service Management Workshop Online -Part 2 (Apply Best Practices) By : Mohamed Alwy Abouelward

26:30

24 | The Challenges Meet the IT Service Delivery Manager | ITSM Video Tutorials |By Eng Mohamed Alwy

26:02

23 | IT Service Management VS IT Project Management | ITSM Video Tutorials |By Eng Mohamed Alwy

24:53

22 | Incident and Problem Process Definition | ITSM Video Tutorials |By Eng Mohamed Alwy

27:55

36 | Operation Phase Incident & Problem | ITIL Foundation شرح بالعربى | By Eng Mohamed Alwy

07:51

35 | Operation Phase Event | ITIL Foundation شرح بالعربى | By Eng Mohamed Alwy

42:09

34 | Operation Phase Service Desk Types | ITIL Foundation شرح بالعربى |By Eng Mohamed Alwy

15:02

33 Change Management Process | ITIL Foundation شرح بالعربى |By Eng Mohamed Alwy

29:18

32 | Service Transition Phase | ITIL Foundation شرح بالعربى |By Eng Mohamed Alwy

15:34

31 Continuity & Supplier Management Process | ITIL Foundation شرح بالعربى |By Eng Mohamed Alwy

18:57

30 Availability Management Process | ITIL Foundation شرح بالعربى |By Eng Mohamed Alwy

28:47

29 | Capacity Management Process | ITIL Foundation شرح بالعربى |By Eng Mohamed Alwy

58:31

28 Phase Number Two Service Design Part Two | ITIL Foundation شرح بالعربى |By Eng Mohamed Alwy

12:24

27 Phase Number Two Service Design Part One | ITIL Foundation شرح بالعربى | By Eng Mohamed Alwy

14:55

26 | Five Aspects for The Service Design | ITIL Foundation شرح بالعربى |By Eng Mohamed Alwy

30:06

25 | Demand & Capacity | ITIL Foundation شرح بالعربى |By Eng Mohamed Alwy

20:26

24 Phase Number One Strategy Management Part 2 I ITIL Foundation شرح بالعربى | By Eng Mohamed Alwy

35:53

23 | Phase Number One Strategy Management Part 1I ITIL Foundation شرح بالعربى |By Eng Mohamed Alwy

38:49

22 | ITIL 26 Management Process | ITIL Foundation شرح بالعربى |By Eng Mohamed Alwy

51:33

21| Revision Session Part Three | ITIL Foundation شرح بالعربى | By Eng Mohamed Alwy

23:28

20 | Revision Session Part Two | ITIL Foundation شرح بالعربى | By Eng Mohamed Alwy

29:05

19 Revision Session Part One | ITIL Foundation شرح بالعربى | By Eng Mohamed Alwy

18:16

18 | Free Discussion | ITIL Foundation شرح بالعربى | By Eng Mohamed Alwy

03:20

17 | Effective & Efficient | ITIL Foundation شرح بالعربى |By Eng Mohamed Alwy

03:41

16 | Business Impact Analysis | ITIL Foundation شرح بالعربى |By Eng Mohamed Alwy

17:21

15 | Value I ITIL Foundation شرح بالعربى | By Eng Mohamed Alwy

10:19

14 Service Package | ITIL Foundation شرح بالعربى | By Eng Mohamed Alwy

09:09

13 | Service Definition | ITIL Foundation شرح بالعربى | By Eng Mohamed Alwy

02:15

12 | Service & Favor | ITIL Foundation شرح بالعربى | By Eng Mohamed Alwy

13:37

11 | Standards & Frameworks | ITIL Foundation ITIL Foundation شرح بالعربى |By Eng Mohamed Alwy

08:03

10 | Owner & Managers | ITIL Foundation شرح بالعربى |By Eng Mohamed Alwy

25:55

9 | Service life Cycle | ITIL Foundation شرح بالعربى |By Eng Mohamed Alwy

18:59

8 |Process Definition | ITIL Foundation شرح بالعربى |By Eng Mohamed Alwy

15:02

7 resources & capabilities Definition | ITIL Foundation شرح بالعربى |By Eng Mohamed Alwy

40:30

6 | CSF & KPI Definition | ITIL Foundation شرح بالعربى |By Eng Mohamed Alwy

17:14

5 | IT Functions | ITIL Foundation شرح بالعربى |By Eng Mohamed Alwy

23:38

4 | Porter’s Five Forces | ITIL Foundation شرح بالعربى |By Eng Mohamed Alwy

25:29

3 | What is the it service purpose | ITIL Foundation شرح بالعربى |By Eng Mohamed Alwy

19:23

2 | IT Service Management History | ITIL Foundation شرح بالعربى |By Eng Mohamed Alwy

32:11

1 | Introduction | ITIL Foundation شرح بالعربى |By Eng Mohamed Alwy

22:48

21 | Change Management Process | Part Two | ITSM Video Tutorials | By Eng Mohamed Alwy

24:55

20 | Change Management Process | Part One | ITSM Video Tutorials | By Eng Mohamed Alwy

13:39

19 | SLM (Service Level Management) | ITSM Video Tutorials | By Eng Mohamed Alwy

16:01

18 | SLA (Service Level Agreement) | ITSM Video Tutorials | By Eng Mohamed Alwy

01:42

17 | Effective & Efficient | ITSM Video Tutorials | By Eng Mohamed Alwy

05:28

16 | Business Impact Analysis | ITSM Video Tutorials | By Eng Mohamed Alwy

07:22

15 | Value Definition | ITSM Video Tutorials | By Eng Mohamed Alwy

04:29

14 | Service Package | ITSM Video Tutorials | By Eng Mohamed Alwy

05:11

13 | Service Definition | ITSM Video Tutorials | By Eng Mohamed Alwy

01:04

12 | Help Desk VS Service Desk | ITSM Video Tutorials | By Eng Mohamed Alwy

03:57

11 | Frameworks & Standards | ITSM Video Tutorials | By Eng Mohamed Alwy