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WFM Tipsy Thursday | How Workforce Management Balances Employee and Customer Experience for Success!

23:47

WFM Tipsy Thursday | How does WFM handle unexpected changes in workforce demand?

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Workforce Management Is the missing key to your business growth!

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Building bridges has always been at the heart of what I do

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Juanita Coley LIVE at Verint Engage 2024 – Don’t Miss It! #VerintEngage

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WFM Tipsy Thursdays | Maximizing Workforce & Quality

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Workforce Management Failure: The Wells Fargo Tragedy No One Noticed

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WFM Tipsy Thursday | Common WFM Challenges and how to address it.

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WFM Tipsy Thursday | Why Attendance is the Critical Metric for Call Center Success

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WFM Tipsy Thursday | What is an arrival pattern Continued?

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WFM Tipsy Thursday | What is Shrinkage?

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WFM Tipsy Thursday | Staffing and the WFM Impact

01:03

Celebrating 12 Years Anniversary Solid Rock Consulting

20:11

WFM Tipsy Thursday | What are the key characteristics of a successful WFM person?

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One of the BEST hacks to getting the most out of WFM system is to learn WFM as a discipline first!

08:53

WFM Tipsy Thursday | AI and Cloud Migrations are upon us and it impacts your CAREER

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SRC In Action

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WFM Tipsy Thursday | What is Arrival Patterns?

11:40

WFM Tipsy Thursday | What more important the customer or employee?

13:23

WFM Tipsy Thursday | WFM and Impacts on EX with Matt Armbruster

07:18

WFM Tipsy Thursday | What is EX (Employee Experience)?

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WFM Tipsy Thursday | Schedule adherence vs Conformance

00:44

WFM Tipsy Thursday Trailer

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WFM Tipsy Thursday | When Should A Company Start Considering WFM?

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Call Center Chronicles | Women in Tech: Randi Jaro's Inspiring Tech Journey

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WFM Tipsy Thursday | What is KPI?

11:47

WFM Tipsy Thursday | What is FTE?

08:46

WFM Tipsy Thursday | How to implement a successful WFM training program?

03:29

3 ways you should be thinking about AI in your business to make it REAL

12:50

WFM Tipsy Thursday | What is Erlang?

04:54

3 Critical EX Mistakes CX leaders Make That Send Their Employees Running to their Competitors

15:58

WFM Tipsy Thursday | WFM and QM: What are the Impacts?

07:55

WFM Tipsy Thursday | What is ASA and can it ever be toooo good?

02:54

Take your Career and Company's CX (Customer Experience) to the Next Level

11:23

WFM Tipsy Thursday | What is OCC and the impacts to EX?

01:10

@GoogleChrome Booth Tour @EnterpriseConnectEvents

03:32

@verint Booth Tour @EnterpriseConnectEvents

02:13

@Talkdesk Booth Tour @EnterpriseConnectEvents

02:43

Five9 Booth Tour@EnterpriseConnectEvents

02:40

Community WFM Booth Tour @EnterpriseConnectEvents

13:22

WFM Tipsy Thursday | What is CCaaS and how does it impact your WFM Strategy?

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Make sure potential WFM

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Five9 | Solid Rock Consulting Booth Tour

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The success of WFM tools depends on achieving stakeholder alignment!

10:06

WFM Tipsy Thursday | The RTA and their importance

00:45

Demos On Demand | CommunityWFM - Trailer

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WFM Tips Thursday | What is ACW and should we be tracking it?

08:31

The WFM People | WFM, WEM, and WFO are NOT the Same!

06:37

The WFM People | WFM Should Be In EVERYBODYS Business

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WFM Tipsy Thursday | Scheduling Best Practices in a 24/7 Call Center

35:57

Demos on Demand Featuring Smart Action

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Demos on Demand featuring @Ringcentral

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Demos on Demand Featuring Verint

32:35

Demos on Demand Featuring Cinareo

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Demos on Demand Featuring Sestek

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Forecasting fuels phenomenal Employee experience! When volume projections miss, EX takes a hit. ...

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WFM Tipsy Thursday | What is the MOST Important Call Center Metric?

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WFM Tipsy Thursday | WFM influence on Employee Experience to Customer experience and profitability

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AI Responsibly: We MUST focus on the fundamentals!

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WFM Tipsy Thursday | What is the role of Forecasting?