02:46

▶ MeltingSpot Customer Education Reinvented

03:32

Embed MeltingSpot right into your Webflow website

16:36

From HIGH TOUCH to LOW TOUCH in Customer Success

02:25

STOP Customer Success : 5 REDFLAGS in the High touch approach

03:31

5 surprising data about Customer Success

01:38

The 3 levels of Customer Success

44:28

Brian Oblinger & Dan Farley - Building Scalable Customer Success Through Communities

02:53

Customer Stories - Daniella Weston, Customer Marketing Manager @EnergyCAP

41:19

Customer Education to Reduce Churn Rates - Maya Rouziere (Partoo) & Simona Dimitrova (Pennylane)

47:27

Customer Education to Accelerate your Business - S. Pellegrino (Gong) & A. Avramescu (Personio)

44:28

Building Scalable Customer Success Through Community - B. Oblinger (Consultant) & D. Farley (Lunio)

00:32

Jean de la Rochebrochard - Les entrepreneurs ne peuvent dépendre que de leurs clients

00:46

Top Priorities of Customer Success Teams in 2023

01:28

Community Isn’t Just for Fun, it Has Real Business Impact - Joshua Zerkel (Asana)

01:56

The Skills Needed to Become Chief Community Officer - Jorge Téllez (Revelo)

02:35

Chief Community Officer vs Chief Marketing Officer - Joshua Zerkel (Asana) & Jorge Téllez (Revelo)

03:51

You Don’t Need a Lot of People to Start a Successful Community - Pablo Gonzalez (Be The Stage)

02:40

Your Community Needs Rituals to Thrive - Pablo Gonzalez (Be The Stage)

04:02

The Journey to Community Building - Pablo Gonzalez (Be The Stage)

02:45

Turning Audiences in Community Members - Pablo Gonzales (Be The Stage)

01:37

The Challenge of Cyber Bullying in a Large Community - Neela Kaushik (GurgaonMoms)

01:43

Maintaining a Personal Touch when Managing a Big Community - Neela Kaushik (GurgaonMoms)

01:24

What Types of Events Can You Create to Keep your Members Engaged - Neela Kaushik (GurgaonMoms)

02:34

Make Sure your Members Own a Part of the Community - Neela Kaushik (GurgaonMoms)

02:10

Driving Organic Engagement in Your Community - Neela Kaushik (GurgaonMoms)

02:43

Who Plays a Role in Community - Holly Firestone and Nikki Thibodeau

02:04

The Marketing Hourglass - Stephanie Melodia (Bloom)

02:01

Should you Gate your Community - Faustine Rohr-Lacoste (Hexa) & Madeleine Milne (Customer-Ization)

03:03

The Importance of Community within the Company - Jayvee Nava (Peloton)

02:27

Building a Successful Ambassador Program - Celine Riemenschneider (Canva)

02:55

Using Community to Expand the Energy Beyond your Event - Will Curran (Endless Events)

02:12

The Definition of Customer Education - Adam Avramescu (Personio) & Stephanie Pellegrino (Gong)

02:10

External and Internal Benefits of Communities for NGOs - Bill McGlade (Community Leaders Institute)

04:38

Maintaining Relationships while Scaling your Community - A. Claremont (Glide), L. Hancock (Spendesk)

04:14

Past the Transactional Aspect of your Community - C. Riemenschneider (Canva) & J. Nava (ex Peloton)

05:24

How to Structure Feedback Collection - Roni Ezra-Friedman (A.Team) & Gonzalo Leon Uriarte (ex-Quora)

03:30

How to start a Customer Education program? - Adam Avramescu (Personio) & Stephanie Pellegrino (Gong)

02:39

Closing Leads within your Community - Tom Bangay (Juro)

01:14

What is Community Based Marketing? - Will Curran (Endless Events)

03:59

What KPIs Can you Track in Customer Success? - M. Rouziere (Partoo) & S. Dimitrova (Pennylane)

02:53

Why is Community ROI important? - Holly Firestone and Nikki Thibodeau

04:37

Why Start a Community of Practice? - F. Rohr-Lacoste (Hexa) & M. Milne (Customer-Ization)

01:27

Community: the Most Cross-Functional Role in a Company - Mary O'Carroll (Ironclad)

03:24

The New era of Community Marketing - Will Curran (Endless Events)

02:46

Maximizing sales success through a community - F. Rohr-Lacoste (Hexa) & M. Milne (Customer-Ization)

01:27

The benefits of using your community in your funding - Sébastien Caron (Mapstr)

02:49

Accelerate your business with Customer Education - S. Pellegrino (Gong) & A. Avramescu (Personio)

04:52

How to scale your community without losing quality? - C. Riemenschneider (Canva) & J. Nava (Peloton)

04:55

NGOs: Leverage the Power of a Community - B. McGlade (Community Leaders Institute)

02:16

Bootstrapping Community-Led Growth - A. Claremont (Glide) & L. Hancock (Spendesk)

02:27

Community-led Growth ROI - Holly Firestone & Nikki Thibodeau

01:46

Think differently and level up your organisation - Mary O'Carroll (Ironclad)

02:12

Scalable Customer Success Through Communities - Brian Oblinger & Dan Farley (Lunio)

35:59

Les stratégies marketing à adopter - Interview de Danilo Duchesnes (DHS Digital)

52:54

Onboarding experience: how to nail it? - Interview with Bri Leever (Ember)

32:02

Micro communities: small is the new big - Interview with Travis King (Launch Point Labs)

29:36

Turning unengaged audience into community superfans - Interview with Susan Tenby (TechSoup)

28:57

Community-Led Growth ROI: What Can You Expect? - Interview with Max Rothery (Finimize)

27:56

VC Community: Gather Your Founders - Interview With J Mopin (ISAI) and J Cluset (Kima Ventures)

35:45

Community builders and members: how to balance interests? Interview w/ Jake McKee (ex LEGO & Apple)