01:29

Escalation Protocols Critical | #ServiceDesign #CustomerJourney #Operations

01:25

Distributed Workforce Revolution | #FutureOfWork #RemoteWork #Productivity

02:53

Digital Intimacy Matters | #DigitalTransformation #CustomerEngagement #Innovation

01:10:39

From Cost Centre To Insight Hub - The Contact Centre Revolution Has Begun | #ContactCentres

01:09:10

From Cost Centre To Insight Hub - The Contact Centre Revolution Has Begun

00:43

Stock What Fans Crave | #FandB #Assortment #DemandSensing

01:31

Highlights - From Cost Centre To Insight Hub - The Contact Centre Revolution Has Begun

03:22

Ask Better Onboarding Questions | #Surveys #ZeroPartyData #Profiling

01:11

One To One At Scale | #HyperPersonalisation #AI #CX

01:28

Your Phone Knows You | #FirstPartyData #AppleIntelligence #Privacy

01:54

Tap To Win Queues | #Frictionless #POS #Throughput

01:19

Multipurpose Prints Money | #VenueOps #Concerts #NFL

02:54

Shirt Sales Shockwaves | #Merchandising #GlobalFans #Revenue

00:25

Winning Isn’t Your Moat | #SportsBusiness #BrandLoyalty #Strategy

01:13

Design Beats Duct Tape | #ServiceDesign #Ops #CustomerJourney

01:53

Social Listening That Acts | #SocialData #Sentiment #RealTime

00:18

Experience Beats Matchday | #CX #StadiumExperience #SportsMarketing

08:15

Introducing Sid | #GuestIntro #PodcastGuest #BusinessInsights

01:06:39

Why Stadiums Are Now Data Farms | #StadiumTech #Innovation #SportsMarketing

01:04:57

Why Stadiums Are Now Data Farms

01:56

Horizontal CX Practice | #CXStrategy #DigitalTransformation #Innovation

01:15

Connecting the Dots | #CustomerSuccessDirectors #InnovationManagers #TechLeaders

02:26

Contact Centre Evolution | #ContactCenter #CXStrategy #Innovation

01:48

Highlights - Why Stadiums Are Now Data Farms | #StadiumTech #Innovation #SportsMarketing

02:34

Implementation Mistakes Exposed | #CXImplementation #DigitalStrategy #Innovation

01:06

Adoption Strategy Revealed | #DigitalAdoption #CXSuccess #Innovation

00:58

Agent Experience Reality | #EmployeeExperience #CXSuccess #Innovation

01:43

Partner Value Secret | #BusinessPartnership #Innovation #CXSuccess

01:08

Technical Debt Exposed | #TechStrategy #Innovation #DigitalTransformation

01:45

Tech Vendor Warning | #CXTechnology #DigitalStrategy #Innovation

00:23

Native vs Acquisition | #TechStrategy #Innovation #ProductDevelopment

00:32

Technology's Dark Truth | #DigitalTransformation #CXTech #Innovation

00:27

Hidden Success Formula | #CXLeadership #Innovation #BusinessGrowth

01:02:25

Fool’s Gold: Tech Vendors Are Selling You a Dream – But Handing You a Jigsaw Puzzle |Chris Morrissey

01:01:31

Fool’s Gold: Tech Vendors Are Selling You a Dream – But Handing You a Jigsaw Puzzle | Chris Morri...

01:21

Japanese AI Breakthrough | #AI #Innovation #Technology

02:11

Membership Model Mistakes - #Subscription #Business #Revenue

01:54

Culture Change Essentials - #CorporateCulture #Change #Leadership

03:33

Business Culture Warning | #CorporateCulture #Leadership #Change

01:38

Sentiment Analysis Truth | #Analytics #AI #CustomerInsights

01:38

Highlights - Fool’s Gold: Tech Vendors Are Selling You a Dream – But Handing You a Jigsaw Puzzle

01:14

Password Security Shockers | #Security #Digital #Privacy

02:14

Zero Trust Experience Model #Trust #CX #Innovation

01:22

Workplace Behaviour Secrets | #Corporate #Culture #Leadership

00:45

AI Revolution Reality Check | #AI #Innovation #Technology

01:14

Understanding Customer Psychology | #CustomerBehaviour #CX #Psychology

01:05

Efficiency vs Experience Trap | #CustomerService #CX #Efficiency

01:05

Trust Crisis in CX | #CustomerTrust #BrandLoyalty #CX

01:04:47

Why are organisations still making this massive mistake when it comes to Customer Experience?

01:03:44

Why are organisations still making this massive mistake when it comes to Customer Experience?

01:08

Highlights - Why are organisations still making this massive mistake when it comes to CX?

01:55

What is a Membership organisation | #Membership #organisations #BusinessModel

02:03

GDPR Moment Coming | #GDPR #Compliance #Privacy

04:14

Implementing AI Successfully #AIImplementation #Strategy

01:30

Simplifying Membership Tiers and Benefits | #Simplification #MemberBenefits #UX

01:23

National Trust Disrupted | #DigitalTransformation #CustomerJourney #Innovation

01:00

Culture Change Required | #ChangeManagement #Innovation #Leadership

01:19

AI Learning Breakthrough | #MachineLearning #Innovation #Future

03:12

Designing AI Right 🎨 | #AIDesign #CustomerExperience #TechImplementation

01:19

AI Agents Explained | #AI #Automation #MembershipInnovation