QUESTION: Do you believe that your Thousand Trails or Encore membership provides good value for the cost?
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QUESTION: Do you feel that your complaints or concerns are taken seriously and addressed promptly by Thousand Trails or Encore management?
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QUESTION: Have you experienced unresponsive or unhelpful customer service when addressing issues or complaints?
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QUESTION: How satisfied are you with the customer service provided by Thousand Trails and Encore staff?
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QUESTION: Do you think Thousand Trails and Encore are investing adequately in park improvements and maintenance?
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QUESTION: Have you encountered outdated or poorly maintained facilities (e.g., restrooms, pools, roads) at Thousand Trails or Encore parks?
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QUESTION: How would you rate the overall maintenance and upkeep of the Thousand Trails parks you've visited?
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QUESTION: Have you noticed discrepancies between the availability shown online and the actual availability when trying to book a site?
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QUESTION: Have you encountered high-pressure sales tactics when considering or purchasing a Thousand Trails or Encore membership?
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QUESTION: How often have you faced challenges securing reservations at Thousand Trails or Encore parks within your membership's booking window?
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