32:32

The one where she knows what makes us tick - Tamar Cohen CEO/Founder at HaloEffect Management E186

31:51

The one with the CX nervous system - Jameson McFarland E185

35:25

The one with yellow iron CX - Lynn Daniel CEO The Daniel Group E184

32:31

The one where emotions drive experiences - Ariana Bucio COO at BP Gurus E183

33:45

The one with the AgileCX - Lauren Feehrer Founder and President of LoyaltyCraft Consulting E182

33:39

The one with CX in Ghana - Kojo Hayford, Founder CEO at eSAL E181

39:09

The one with the total experience|Robby Cloninger VP Consulting Digital Experience FPT Software E180

34:22

The one with the catalyst (not crusader) - Megan Burns Founder Experience Enterprises E179

31:24

The one where he unifies CX - Adam Powers CX #OpenToWork E178

38:09

The one with the customized resiliency kit - Sangeetha Rai VP Cust. Success Northwestern Mutual E177

36:55

The one with the epochal growth - Sarah Caminiti Head of US Customer Service at abcam E176

32:57

The one with the hidden customer revenue - Anita Toth | The Hidden Revenue Hunter E175

31:22

The one with the CX tasting menu - Courtney LeBlanc CX #OpenToWork E174

37:44

The one with the CX maven - Sarah Hatter CX Maven & Creator of ElevateCX E173

32:19

The one with the Severance TV lessons - Michael Mattson Chief Empathy Officer at Walk A Mile E172

29:06

The One Where Chatbots Aren't Enough - Lisa Eyer Head of Client Experience E171

34:10

The one where he just fixes it please - David Balko CX #OpenToWork E170

32:03

The one with real CX research - Nicole Kyle Managing Director CMP E169

32:36

The one with CX automation - Jasen Williams Global VP Corporate Marketing Verint E168

34:43

The one with the (CX) Pet Shop Boys - Scott Lee Holloway, VOC Manager APS Bank (Malta) E167

25:11

The one with the customer support great day - Jordan Hooker CX #OpenToWork E166

34:08

The one where org design gets in the way - Silvana Buljan Executive Director Bond EMEA E165

32:54

The one with the Disney Wisdom - Francesca Tempestini - Employee Experience Advocate E164

32:48

The one with Customer Trust - Ilenia Vidili Customer Centricity Advisor E163

34:18

The one with LEGO Serious Play - Sirte Pihlaja, CEO & LEGO Serious Play Facilitator E162

36:22

The one where she’s feral about support - Ashley Hayslett CX #OpenToWork E161

32:00

The one with the people heroes - Celia Fleischaker CMO at isolved E160

32:33

The one with mental health and CX - Stephanie Coradin CEO & Founder DEMBO Inc E159

32:36

The one with where she’s OG AI - Alyona Medelyan Co-Founder & CEO Thematic E158

32:59

The one with outcomes not experiences - Jermaine Edwards B2B Customer Growth Strategist E157

29:26

The one with the customer service Grandma Golden Rule - Emily Stubbs #OpenToWork E156

36:19

The one with the future of Customer Experience - Bill Staikos SVP at Medallia E155

35:07

The one with the eyes and ears of your brand - Milagros Gonzales @ Gorgias E154

39:06

The one with LinkedIn trust & confidence - Sam Stern LinkedIn Sr Mgr Customer Experience E153

31:16

The one where we amplify the CX job seeker - Adam Haesler #OpenToWork E152

22:15

The one with the CX Procenaissance - Rick Denton Host and Managing Principal at EX4CX E151

35:15

EPISODE 150! The one with the CX teenage years - Andrew Carothers Digital CX Leader Cisco Systems

36:39

The one with 3 customer loyalty tiers | Ali Cudby Co-Founder & CEO Alignmint Growth Strategies E149

40:59

The one with Content, Culture, and CX | Paul Banks Founder at Javelin Content Management E148

27:32

The One with the 2023 First Class Holiday Special part 2 - Various CX Passport Guests E147

29:09

The One with the 2023 First Class Holiday Special part 1 - Various CX Passport guests E146

38:06

The one with Spotify Customer Service - Rajiv Vellodi VP Global Customer Service Spotify E145

32:10

The one with the human experience - NYT Bestseller Joseph Michelli CEO The Michelli Experience E144

37:54

The one with the profitable rule breaker - Zoe Kahn Manager CX & Retention at Chomps E143

32:52

The one with the two hour design sprint - Teresa Cain Author Solving Problems in 2 Hours E142

38:23

The one with Sun Country Airlines customer service - Jeremy Hyde | Dir. Customer Support E141

34:08

The one with with global reach and local experience - Sarah Baker | Director, Global CX at KFC E140

35:06

The one with the CX marriage officiant - Nate Brown, Co-founder CX Accelerator E139

35:26

The one where he's curious...not judgmental | Tim Kyse, VP of Customer Experience at Openly E138

36:31

The one with the bot baggage - Rob Dwyer, Vice President Customer Engagement | Happitu E137

34:14

The one where they win best customer team | Jennifer Meunier Head of CX & Product @ G4 Educação E136

30:27

The one with the handwritten note - Rick Elmore, CEO Simply Noted - E135

34:36

The one where he goes beyond CX - Vimal Rai Managing Partner, Commercial Excellence Partners E134

27:40

The one with AI – Ben Wright, Co-founder Jiffy E133

31:10

The one where he Elevates – Wes Dudley, VP of CX Broad River Retail E132

33:29

VACAY RERUN - The one w Foot Locker’s customer journey - Tyler Saxey Sr Dir, VOC | Foot Locker E131

43:46

VACAY RERUN - The one with the True Tales of TWA Flight Attendants E130

37:49

The one with elephant level emotional intelligence – Sandra Thompson, Founder Ei Evolution E129

35:48

The one with the CX hot roll - Eli Weiss, Sr Dir Customer Experience | Jones Road Beauty E128

31:55

The one with the CX Feng Shui - Claire Boscq, BizShui Creator E127