01:09
Why is Tech dictating the Customer Experience?
48:50
003: Cheers to CX Champs: Hannah Hutton's Journey from Support to Co-Founder
34:31
002: Unraveling CX: What's Missing from Today's Customer Experience? Guest: Jessica Rose Garcia
46:59
001: Operations Unveiled: Separating Fact from Fiction with Ariana Cofone
30:59
010: SOPs: The Secret Sauce You Never Knew You Needed (But Seriously, You Do) with Adi Klevit
38:29
CXC Leaders You Should Know 003: Ben Rosenberg
45:14
9: The Awesome Saga of Quality Assurance: How It Saves the Day, Every Day!
48:44
8: Running CX? Here's the Tech Stack You Need... Or You Could Just Wing It!
48:06
7: Mission Impossible? More like Mission Accomplished! CX Strategies Made Easy!
04:36
How To Use Zendesk Views to Improve Your Workflow
34:44
6: Backlogs: The Eternal Nightmare - How to Prevent Them and Keep Your Sanity
05:18
4 Tips For Using Macros Effectively
32:24
5: Why Internal Notes are Absolutely So Freaking Important!
42:27
CXC Leaders You Should Know 002: Ash Turner
38:09
4: Ready, Beta, Go: Nailing the Art of Prepping for Beta (Like a Boss!)
51:22
3: To Outsource or Not to Outsource: Adventures in Customer Service!
41:21
2:The Epic Saga of Customer Policies: Ensuring a Breathtaking Experience (Please, Don't Fall Asleep)
56:33
CXC Leaders You Should Know 001: Alessandra Pallete
02:13
Zendesk Update: WhatsApp Pricing Policy Change
43:14
1: What the Heck Does a Customer Service Manager Even Do? Explained!
05:44
Set up a custom field in Zendesk in less than 5 minutes
02:15
Shrinkage for Planning Tool
01:29
WFM for CX Leaders and Business Owners
01:14
What is Workforce Management?
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About
We're a group of experts who actively build and scale Customer Experience (CX) teams for startups and evolving companies. We create processes, documentation and training materials that give CX teams the foundation they need to scale. We also implement support tools like Zendesk, Gorgias and Gladly to name a few.
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