Customer experience strategy and delivery, across all digital touchpoints and beyond.
Strategic Agency Komosion specialises in Customer Experience Design and Digital Execution. We work in partnership with our clients to better understand their customer’s experience.
We employ a Customer Journey Mapping methodology to identify our client’s physical and digital touch points with their customers and propose strategies and digital solutions for enhancing customer engagement and improving systems and processes.
We take our clients on a journey of transformation examining their customers interaction with their brand, product or service offering and business culture.
We then help them create and deliver an enhanced and differentiated customer experience design that meets the target customer needs; modify the service delivery framework to maximise customer engagement with the key touch points and ensure consistent