"Worst thing you can do: treat AI purely as an #AI topic" #artificialintelegence #podcast
"Retention was always 4%" #turnover #employees #podcast
"Company that WE would enjoy working at, we didn't want to be hypocrite about" #startup #leadership
Customer transparency: helps build the trust & become your champion #customersuccess #podcast
Innovation Acceleration Group: Innovate together with customers #customerinteraction #podast
"Digital mature countries like UAE & China" #technology #healthcare #podcast
"Customers expect us to be the expert in technology" #customerexperienceautomation #podcast
Taking risk = make yourself comfortable with the worst case scenario #riskmanagement #podcast
"We don't want to tell doctors what to do, we optimize the system they're using" #ai #podcast
AI: project around predicting no shows #podcast #ai #healthtech
"You learn a ton when you teach" #podcast #personalgrowth
Augmented workflow: 40% higher completion rate of data in the CRM #ai #podcast
"I don't care about perfect, I want us to be excellent!" #customerservice #podcast
Simplifying Healthcare with Smart AI
Unselfish leadership: The Coaching Tree
AI: the 80% fallacy explained by AI expert Tobias Zwingmann
"Generative AI cannot be treated as factual, think of it as a hypothesis"
AI: Prototype Ability of a use case - the 20/20 rule explained by AI expert Tobias Zwingmann
How to innovate with technology during Covid times? #inspiredservice #customerservice
Let’s talk about leadership for a minute #customersuccess #leadership #inspiredservice
Listen now to the new episode of the Rarified Air podcast #leadership #customerservice
Discover how eNose utilizes AI-driven breath analysis for disease diagnosis, including lung cancer.
Explore the significance of the high-touch customer experience within the healthcare industry
𝘏𝘪, 𝘐'𝘮 𝘑𝘰𝘩𝘯 𝘗𝘢𝘭𝘢𝘥𝘪𝘯𝘰
With nearly 40 years at InterSystems, fostering an unmatched customer-centric culture. From debugging late nights to enhancing proactive approaches, I've contributed to diverse, intricate projects. My background in Electrical Engineering led me to InterSystems, where I've been integral since its inception.
Over nearly four decades, I've been at the forefront of every significant enterprise service shift. I've aided rapid-growth trading firms, expansive healthcare networks, revenue cycle software, and cross-industry software companies.
My mission is to reshape the software industry's approach to customer success. At InterSystems, I've dedicated myself to building enduring partnerships with crucial players in healthcare, logistics, and finance.
This platform delves into my insights, experiences, and customer service vision. It showcases how InterSystems leads in data solutions for vital industries, transforming customer service through dedicated partnerships.