39:14

Customer Data Platforms & The Evolution of AI in Marketing: Martin Kihn, Salesforce Head of Strategy

43:30

The Intersection of Sociology & CX with Gary David, Professor in Bentley University

37:38

Championing CX in Health & Wellness with Shruti Ahluwalia, CDO of InCare Integrated Medical

40:00

The Customer Experience and Intersection with Brad Smith, Founder of Vector Business Navigation

45:13

The Role of the CXO with Todd Unger, CXO of American Medical Association

43:40

Enhancing Digital Experience with AI: Andrew Carothers of Cisco Systems

42:35

Advancing CX Through Emotions, Employees, and AI with Greg Melia, CXPA CEO

01:02

How to go beyond chasing survey scores!

30:31

Measuring Business Value in Customer Experience with Michael Fulvio, Director of CX at Snipes

38:44

Uncovering the DNA of Customer Experience with Colin Shaw

42:49

Scaling Your Customer Experience with Google's Chief Strategist, Neil Hoyne

44:44

Humanizing CX and EX: Creating a Positive Culture, with Femi Olasupo, CX Director of Truvani

31:33

Optimizing and Doing CX Right with Stacy Sherman

37:36

Visualizing the Customer Journey Through Vignettes with Ryan Holt of Floor and Decor

40:15

Becoming a Trusted Guide and Change Agent with Mark Slatin, Founder of EmpoweredCx.com

36:39

Manufacturing Your CX Experience with Joseph Michelli, Author and CX Consultant

36:50

The B2B Experiences you Create are Rooted in Emotion: CX Expert, Jim Tincher

45:30

Beyond Customer Service with Mary Ellen Grom, Executive Director of CX AFL

45:56

B2B Buyers are Also Consumers - Ken Demma, Professor of Babson College

43:43

CX Rocks and How to Break them with Sean Albertson

32:07

CX+EX=Happy Customers with Greg Burd of Qualtrics

38:44

Turning Great EX Into Great CX with Ken Coyne of OpsTalent!

46:18

Reinforcing your CX Behaviors to Strengthen your Culture with Tara Brady of Provident Bank

42:43

Fintech Innovations Impacting CX with Rob Krugman

45:16

Scaling your CX with Michelle Martinez

36:47

Taking market share by moving fast with Rex Briggs

28:38

Targeting the Movable Middle with Joel Rubinson of Rubinson Partners

00:27

The CX and Culture Connection Podcast Channel Trailer

35:42

Working Backwards to have Decisions Driven by Data

46:20

Marketing Capabilities and CX with the University Of Houston's Michael Pettiette

41:06

Helping Marketers Catalyze Culture Shift with Jim Cuene, CEO of Fahren

32:21

Making Investments in Capabilities with Kirk Hanson, Founder of CXL Marketing

40:44

A Living Organization with Norman Wolfe from Quantum Leaders

40:52

Make Space at the Table for Your Employees with Adam Temple, CTO at Bixly

36:53

The Employee, Customer Experience Connection with Alec Hanson

40:25

The Modern Marketer NEEDS to Stay Agile with Greg Kihlström of The Agile Brand

32:42

What Can Machines do Better than Humans?

37:05

Utilize AI to Improve your Business with Farzad Aref the Founder of Farlinium

36:08

Your journey to be MORE customer-driven starts with YOU and YOUR team! - Chris Taylor - Actionable

38:11

Redefining the Customer Experience.... CX & Culture Insights

38:15

Experiences are Built out of Clues - Lou Carbone CEO at Experience Engineering

38:57

Analyzing Propensity and being CUSTOMER DRIVEN with Rony Vexelman, the VP of Marketing at Optimove

50:18

The Importance of AI-Driven Insights and the Future of CX featuring Sid Banerjee

36:13

Continuously Improving the Customer Journey with Mike Mangione - Global Leader for Brand and CX

41:56

Greg Stuart CEO of MMA Global Joins us as We're Here to SAVE Marketing from Marketers