07:47

Business Owners Watch This...

13:46

Watch this before you outsource customer service!

08:05

Can rude customer service turn away customers for good?

06:19

Who is your most satisfied customer?

07:02

How can customer satisfaction be reviewed?

02:58

Chasing after bad customers...

10:55

The REAL biggest challenge in customer service...

11:04

What skills I offer clients in customer service...

09:12

Why “customer service AI” is bullshit...

03:55

“Facts” aren’t just whatever you want them to be...

08:15

What if a customer does not provide feedback?

10:56

Should you fire annoying customers?

04:35

Can you measure customer satisfaction?

07:18

Your Customers DO NOT Want Good Customer Service...

06:08

Why customers always want to speak to the “manager”...

04:35

Does customer service decrease as company size increases?

04:42

Complaints as a measure of customer satisfaction? Be careful...

05:31

How to Take Customer Satisfaction to the Next Level...

07:27

How to Keep Your BEST Customers...

05:26

Customer Service or Customer EXPERIENCE?

05:27

Customer Service as a Damn Flowchart? I think not...

08:33

Profit, or run a good business?

08:26

The Myth of Customer Loyalty...

06:09

Putting customers “in their place”?

08:26

Why do Millenials lack customer service skills?

08:23

Everything You Can’t Afford is NOT a Scam...

10:19

The Simple Way to Get What You Want From Customer Service...

05:34

Achieve Customer Service Goals Instantly?

05:15

Why NOBODY should remember your “good customer service”...

05:41

The ONE way to actually get people to answer your stupid survey...

09:40

How to not screw up your live chat templates...

05:09

When did customer service start?

09:57

Is Customer Service A Skill?

08:00

How Computers Removed Customer Service From Customer Experience...

07:53

Is Comprehension Lacking in Customer Service?

13:10

Moral Concerns In Complaining About Customer Service...

07:29

Good Customer Service vs. Hand Holding...

07:06

Why Good Customer Service NEVER Excuses A Bad Product...

09:43

Surveys must be effective if so many use them, right?

07:38

Why does customer service place systems over people?

06:55

Customer Service - Real vs “Realistic”...

10:26

In Customer Service, Does Size Matter?

08:11

Time savings vs time theft in customer service...

10:55

Why surveys don’t work...

11:07

What if EVERYONE had the same excellent customer service?

06:58

Customer service nerds and ridiculous questions...

10:10

Where's the best place to learn about customer service?

11:08

How Call Center Workers Can Improve Their “Performance”...

06:09

Kill off your “routine” customer service tasks...

06:09

What Bad Customer Service Really Means...

11:18

Do you like to “do it yourself?”

10:41

Can good customer service scale?

09:28

Measuring Customer Experience ROI? Don’t Bother...

12:11

How to Win Credit Card Chargebacks...

13:24

Growing Sales, Growing Complaints… What to do?

10:06

Who Is Really Responsible for Customer Service?

06:51

How to Respond to a Customer Who Accuses You of “False Advertising”...

11:46

How do you feel when you are asked to do a customer survey?

10:58

Why You Don’t Need an AI Chatbot...

10:03

An “Evil Genius” Way to Profit From Shoplifters