35:44

Evolving a 70-Year-Old Brand Without Losing Its Essence with Geraldo Jose

31:42

Balancing Tech, Sales and CX at Fleet Feet with Alex Tallman

03:04

How is AI transforming retail and eCommerce?

46:14

How Nanso Group Shapes Personalized Retail Experiences Using Data with Jenni Homer

44:59

Exploring Use Cases of AI in Fashion Retail with Armen Momejian

03:35

How Cotopaxi introduced AI in their business?

38:00

Connecting Digital and Physical Commerce in Fashion Retail with Akash Samtani

04:06

How AI helps in customer support function?

04:47

How to set the right KPIs for your business?

38:10

Turning Store Associates into Stylists and Fulfillment Experts with Karrie Helm

47:48

How Tech and Sustainability Shaped Cotopaxi’s Brand Identity with Stephan Jacob

43:46

Connecting Buying Experiences Across Channels in Luxury Retail with Natalia Jablonka

01:15

Is the rising customer expectations driving complexity in retail?

01:43

Why every retail business need a leader who follows a customer-centric approach?

01:39

Always ask “why” before scaling your retail business.

01:13

Has “omnichannel” become a necessity in today’s retail?

01:44

Great customer experience comes by having robust order management.

01:47

How incentives bring the best out of store associates?

01:51

Why should store associates become tech savvy?

01:11

How to retain your store employees and keep them motivated?

01:59

How can retailers ensure continued success of their store associates?

02:25

How can fashion retailers become sustainable?

02:04

Why is it important for retailers to keep up with the latest trends?

01:16

How online stores bring foot traffic in physical stores?

01:30

Importance of delivering a consistent shopping experience across all channels.

44:23

Role of KPIs in building Winning Customer Experience with Breanna Moreno

30:00

Balancing Profit and Purpose in Skincare Retail with Cameron Baty

01:30

Why is prioritization the key to success for retailers

01:09

We can do anything, but we can't do everything

01:35

Why is it challenging to leverage social media in today’s retail

01:21

How to bring the convenience of online shopping to physical stores

43:28

Embracing Circular Fashion in Kidswear Retail with Johan Munck

43:07

Role of OMS in Customer-Centric Retailing with Darko Tushev

01:29

Why are problems an opportunity to make business stronger?

01:43

How do entrepreneurs succeed with the right team?

01:21

How to efficiently utilize physical store inventory?

02:01

Why do retailers need a unified app for online and offline stores?

01:26

Why are physical stores important in bringing more customers?

01:06

Why should retailers focus on enhancing customer satisfaction?

02:29

The mantra for customer service in retail

01:11

Does a physical store increase the online sales of a region?

01:35

Why physical stores will benefit greatly from omnichannel strategies?

01:18

Why do store associates need to be fully equipped for omnichannel operations?

03:01

How to improve shopping experience by combining online and in store options?

01:05

Why must store associates understand what their customers want?

02:32

How to balance customer satisfaction and salesmanship in retail?

03:15

How to create memorable customer experiences in store?

01:42

The key to running a successful retail store

36:07

Cultivating a Winning Culture in Retail with Joe Lopardi

34:36

Building Brand Love in Retail with Amy Carr

32:19

Radical Hospitality in Retail with Suzanne Evans

47:08

Phygital Retailing & Beyond with Jeff Fisher

35:41

The Journey of 25-Year Overnight Success of Charleston Shoes

02:32

Embracing passion and adaptability in retail (Full podcast in description)

02:26

How do physical stores help in driving online sales?

01:29

How does location-based inventory improve Ship From Store?

03:13

Future of Parcel Management in Store Fulfillment

01:41

Why should retailers consider multiple carriers for parcel delivery?

01:25

Why is accuracy essential in managing distributed inventory?

25:30

Decoding CX in prescription footwear with John Prothro