00:41

Why come and work for us? | Pride at PHSO

01:41

Why come and work for us? | Parliamentary and Health Service Ombudsman - Gill Kilpatrick

01:01

Why come and work for PHSO?

01:34

Dispute resolution at PHSO

01:01

What makes you proud to work at PHSO?

01:01

Develop your career with PHSO

01:36

Join our casework team | Parliamentary and Health Service Ombudsman - Abigail Howarth

00:48

Why come and work for us? | Parliamentary and Health Service Ombudsman - Amanda Amroliwala

01:48

Why come and work for us? | Parliamentary and Health Service Ombudsman Rob Behrens

00:46

Over 118,000 people denied compensation from DWP after benefits error cut payments

02:45

Ombuds Day 2021: Rob Behrens Parliamentary and Health Service Ombudsman UK

21:01

The Art of the Ombudsman: leadership through International Crisis

01:31

A new set of Complaint Standards for the NHS

01:06

Ombuds Day 2020: Rob Behrens Parliamentary and Health Service Ombudsman UK

01:29:47

Make Complaints Count webinar 10 September 2020

01:34

Have your say in shaping the future of NHS complaint handling

01:18

Ombuds Day 2019: Rob Behrens Parliamentary and Health Service Ombudsman UK

00:51

Supporting the National Guardian's Speak Up Month

02:27:06

Meet the Ombudsman, Annual Open Meeting 2018: London

02:51

Sheila's story

00:46

Maintaining momentum: driving improvements in mental health care

55:46

Scott Morrish: How can the NHS and PHSO get better at learning from mistakes?

00:31

Frances' story trailer

03:23

Frances Leigh's story

01:36

Raymond Venus's story

01:00

Driven to despair: how drivers have been let down by the DVLA.

01:38

Introduction to the Service Charter

01:08

Our Service Charter

01:44

The Mythbusters

01:26

Jennie Negus, ULH NHS Trust, on good complaint handling (HD)

00:41

Jennie Negus, ULH NHS Trust, on the most important promise the Ombudsman can make (HD)

02:56

How we can help with your complaint

02:03

What happens when we receive your complaint

00:43

Eleanor Hazlewood, VoiceAbility, on good complaint handling (HD)

00:19

Jane Walsh, Carers Federation, on the most important promise the Ombudsman can make (HD)

00:20

Margaret Hunn, SEAP, on the most important promise the Ombudsman can make (HD)

00:31

Jane Walsh, Carers Federation, on good complaint handling (HD)

00:30

Jonathan Senker, VoiceAbility, on the most important promise the Ombudsman can make (HD)

00:40

Julia Tabreham, Carers Federation, on the most important promise The Ombudsman can make (HD)

00:17

Oliver Forrester, Caseworker, on the most important promise the Ombudsman can make (HD)

00:27

Dean Maylon, Customer Service Officer, on the most important promise the Ombudsman can make (HD)

00:32

Julia Tabreham, Carers Federation, on good complaint handling (HD)

00:28

Jonathan Senker, VoiceAbility - on good complaint handling (HD)

00:34

Becky Hayes, Caseworker, on the most important promise the Ombudsman can make (HD)

02:53

Colin Smith's story

03:39

Colin Backhouse's story

04:54

Deaf patient denied access to BSL interpreter at GP practice

03:34

Tips on making a complaint to the NHS in England

02:19

Year at a glance 2013-14

00:35

Asha’s doctor doesn’t explain things clearly

02:20

Complain for change

02:00

Who we are and what we do (BSL)

10:27

Designing good together

02:08

Mrs G's story - an unexpected interest bill

02:09

Mrs D's story - an appeal avoided

01:48

More impact for more people

04:43

Mrs H's story - subtitled

05:20

Mrs G's story - subtitled

00:16

Mr D subtitles

04:44

Inaction and delay prevented one man from working - subtitled