LIVE

The ROI of AI in CX - Is there any?

01:13:55

CRMKonvos #274 w/Kristy Tupper: AI Advantage: Smarter Growth for SMBs

01:05:07

Security and CX are contradicting goals, aren’t they?

01:02:44

The Do's and Do Not's of agentic AI

01:03:21

Next Generation Customer Journey Management

01:03:40

Workforce Strategies for agentic AI Success

01:01:29

Global Alliance Management - Challenges in the Software Solution Market

01:05:00

The ethics of agentic AI

01:04:03

Outcome-based CX - a new perspective to CXM

01:02:04

Outcome based CX – a new perspective to CXM and getting CX ROI

01:02:46

AI - The working perspective - some real live experiences

01:02:53

AR in fast moving times

41:00

Smart Analyst Relations: From Metrics to Market Impact

01:03:10

CRM, CXM & AI:The Buzz, the Hype, and the Real Good Stories-What Works,What Doesn’t and What’s Next.

01:04:13

The great AI Debate - can agentic AI actually deliver?

01:03:54

AI and the impact on SMBs - first insights on actual Study and comparison to earlier findings

01:01:05

The Value of AI in Customer Service

01:02:30

AI “magic” and CMS - New perspectives in the light of CX w /Nicole F. France

01:02:26

Beyond the Headache: Rethinking CRM in an AI-Obsessed World

01:02:04

CX is not a sprint - it is a marathon run for patient Enthusiasts

01:01:37

The CRM for a new era - how will it look like?

01:02:28

SAP CX: All set or room for improvement? w/Robert Geppert

01:06:10

CRM – Quo vadis? Still alive, obsolete or becoming killed by AI?

01:04:45

Own managed Clouds, Digital Sovereignty, SAP CRM Potential follow ups and useful AI for CX

01:02:48

How relevant are CDPs in the Age of AI?

01:02:40

AI -Transformation - The real gamechangers - from midmarket to enterprise - make it successful !

01:02:40

The ongoing AI development. Do we still need a break to take a deep breath? w/ Dan Miller

01:05:16

Can CRM get back on track? Does it need to?

01:05:21

Is a suite good for CX?

01:01:51

CX around the globe - it's all the same, right?

01:01:27

The Impact of AI on Advertising

01:03:50

Customer Service beyond AI

01:02:28

The Value of AI for Effective Advertising

01:01:01

Reimagining Commerce

01:09:16

Unpacking CRM Technology: Understanding Implementation Failures and User Adoption Challenges

01:01:45

Changing the future of work with AI

57:17

Zoho News - Live from ZohoDay 2025

01:03:28

CRMKonvo: Live from the SugarCRM Analyst Summit

01:01:11

ERP and CX: A Collision Course or Perfect Pairing?

59:28

Analysts Gone Wild | Amazing Enterprise Stories | Jan 2025

01:04:00

Forecasts for 2025: No Major IT Trend Without AI The most important business cases

01:05:02

AI and CX: A German perspective

01:03:47

AI Agents—Where are WE headed? And where will WE be?

01:06:20

Bursting the Bubble of Programmatic Advertising

01:09:08

The great AI debate continues Take 4. Agentic AI, Regulations + pre-gen AI

01:03:00

Inside Analyst Relations: Top AR Pros Reveal 2024 Strategies, AI Insights & Event Hacks!

01:03:14

Leveraging "Jobs to be Done" (JTBD) for Enhanced Customer Experience

01:03:25

Merlin Magic by CPQ: CPQ + AI for an Optimal Customer Journey

01:01:55

Customer Experience in the Age of AI

01:01:19

5 core findings of the ADITO CRM Study and the ongoing development towards 2025

01:01:23

Explainer videos in the customer journey - How to explain things simply smart + successful

01:03:11

CRM and the historic development - from analytics, data driven, to CeX, CEM and hopefully Me-X

01:03:45

“Hyper-Personalization” - Why? How? Where? Some Successful implementations and results

01:04:42

ROI and benefit driven Digitalization and AI projects - some observations

01:00:13

The myth on customer satisfaction indices during the customer journey - a study and results

01:13:55

AI Hype Unveiled: Usability, Future Insights, and the Real Deal

59:54

Update on the Starter Editions - Development, Markets, Partners, and the UI refresh w/Kris Billmaier

45:31

Application Modernization Failures

01:02:41

The GREAT AI Debate continues: Will Generative AI finally generate RoI?

01:03:00

Quo Vadis Enterprise Software