How Do You Get the Most Out of Your Gen Z Employees? #genz #employeedevelopment
3 Ways for to Transfer Foundational Knowledge to Your Employees #employeetraining
Why is Foundational Knowledge Important? #knowledgetransfer
How it Feels When Your Employees Finally Follow a Procedure Correctly #knowledgemanagement
The Spookiest Things in Marketing #halloween #marketing
When Onboarding Doesn't Prepare You For Your Job #businesshumor
4 Ways to Leverage AI in Knowledge Management #ai #knowledgemanagement
Why a PowerPoint Deck Isn't the Deliverable You Need #employeetraining
Training Tip: Use a Sandbox During Training #employeedevelopment
Why Your New Hires Need Documented Procedures #sops
Foundational vs. Actionable Knowledge: Where Do They Fit in Employee Training?
Why You Need to Transform Your Digital Guides #documentation
How to Balance Practical Training When Preparing For a Tech Rollout
POV: You Start a New Job in One Week and Don't Have ScreenSteps
How to Avoid Mistakes in Business #knowledgeops
Stop Requiring Employees to Memorize Every Procedure — Reduce Their Cognitive Load
What is Find & Follow? #knowledgeops
Do Call Center Scripts Hurt or Help Your Agents? #callcenter
How to Incorporate Microlearning Into Your Employee Training #employeedevelopment
Don't Expect Mistakes in Business — Prevent The "Show From Going Wrong" #businessoperations
What Are the Risks of Tribal Knowledge in Your Business? #knowledgetransfer
Should You Import & Optimize your Digital Guides? Or Just Import Your SOPs?
Going Beyond Technology to Improve You Customer Experience #callcenter
Where Does AI Fit in the Customer Experience? #customerexperience
Supervisors, Take That Summer Vacation! #businessoperations
Prepare for Change Initiative in Your Business #changemanagement
How Do Knowledge Management Systems Help Your Call Center? #callcenter
How Call Center Knowledge Management Impacts the Agent and CX Experience
The Role of Find & Follow in AI #knowledgetransfer #ai
What's the Difference Between a Knowledge Base and an LMS?
How Do Gen Z Employees Prefer to Learn? #genz #employeetraining
Introducing the ScreenSteps Team
Will Your Credit Union Survive Losing Its Top-Level Execs? #knowledgemanagement
How to Write an SOP Using Screenshots (SOP Series 5/5) #sops #knowledgemanagement
How to Write an SOP Using Decision Trees (SOP Series 4/5) #sops #knowledgemanagement
How to Write an SOP Using Checklists (SOP Series 3/5) #sops #knowledgemanagement
How to Write an SOP Using Step-by-Step Instructions (SOP Series 2/5) #sops
How to Write SOPs for Your Business (SOP Series 1/5) #sops #knowledgemanagement
One Simple Thing to Boost Employee Independence & Confidence #businesstips
Can You Use AI in Knowledge Management? #ai
Is your Credit Union Struggling? #creditunion
Are You Onboarding New Hires Remotely? Try These Tips!
Use ChatGPT to Transfer Knowledge Faster
We're Knowledge Ops Professionals, Of Course ... #knowledgemanagement
Let’s Fix Your Knowledge Management Problems #businesstips
You Need These SOPs (+ Free #sops Template)
How Mature Are Your Knowledge Operations? (Part 6 of 6) #knowledgemanagement
How Mature Are Your Knowledge Operations? (Part 5 of 6) #knowledgemanagement
ScreenSteps is a knowledge ops solution that helps companies overcome training and performance challenges by solving their root problem — an inability to transfer knowledge efficiently to their employees.
The knowledge ops solution tackles your knowledge transfer problem by providing you with a:
Software: A knowledge ops platform to create and manage your digital guides and training courses
System: The Find & Follow Framework to make knowledge transfer more effective
ScreenSteps also provides coaching and consulting services to help companies successfully implement the Find & Follow Framework, build Knowledge Operations Teams, and improve their knowledge management, knowledge transfer, and employee training.
Subscribe to our channel for tips on managing and transferring your company’s knowledge; training and onboarding employees; and creating concise and reliable digital guides.