01:00:12

STK1 Why Voice AI Why Now

59:15

STK2. Empathy and Optimization: A Great Duo for CX

52:00

STK3. Case Study: Quality, Reliability, Scalability, and Accuracy for the Contact Center

01:38

STK4b. Calabrio: Supercharging the Contact Center with AI

05:30

How to Leverage Predictive Analytics in the Contact Center

05:21

How Empathy Improves CX and Drives Outcome-Based Selling

03:50

Goals and Challenges of IVR Modernization

03:49

Benefits of Automated IVR Training

02:33

Who Benefits from Contact Center Analytics?

04:18

How to Optimize Voice AI Experiences

04:04

What Developments Do You Anticipate in Speech Technology Over the Next Year?

03:02

Are Chatbots Here to Stay?

03:23

What's the Biggest Trend in Speech Technology in 2018?

03:47

What's Your Favorite Recent Use of Speech Technology?

02:26

SpeechTEK 2020: A Message from Co-Chair Jim Larson

02:16

SpeechTEK 2020: A Message from Co-Chair Deborah Dahl

57:01

C204. Say The Right Thing: VUI Design Ethics

51:01

C103. PANEL: Using Biometrics & AI To Establish Trust

37:13

C105. Innovative Applications Of Speech Technology From Academia

36:44

C106. With One Voice: Unifying Conversational Interfaces

46:06

Keynote: The Intelligent Contact Center

30:57

A201. Expert Perspectives, GridSpace: Conversational Speech Engine Enabling the Human-Machine Relati

47:52

A301. Putting The Voice Assistants To The Test: Surprising Results In The Real World

32:26

C205. PANEL: Speech Technologies Inside The Enterprise

46:33

Keynote: Just Like Talking To A Person: How To Get There From Here

38:53

Keynote: Digital Transformation: Driving CX Excellence

27:38

C104b. Automated Call Classification and Routing with Speech Technology and Artificial Intelligence

44:08

A202. PANEL: Problem Solving In The Age Of Microservices

48:34

Keynote: How Artificial Intelligence Is Changing the Contact Center

41:21

Opening Keynote: Algorithms In, Humans Out?

35:29

C203. Will AI Replace Humans In Customer Engagement?

23:38

Keynote: The Future Is Conversational, Omnichannel, And In The Cloud

06:30

How to Make Your VUI Inclusive

04:00

Benchmarking Voice Assistants, Pt. 6: Emotional IQ & Common Sense

29:02

A302. On Weakness Exploitation In Deep Neural Networks

03:27

Emerging Trends in Enterprise Speech Tech Adoption

04:05

Benchmarking Voice Assistants, Pt. 1: Method and Calibration

07:26

The Current State of Conversational Systems

03:48

More Targeted Knowledge Can Improve Today's VAs

04:25

How to Interpret the Transaction in Every Conversation

03:01

How to Design and Build Natural Conversations

04:12

Benchmarking Voice Assistants, Pt. 8: Conclusions

04:04

6 Ways to Improve VAs via Better Language Understanding

03:32

Enabling Transparency in VUI Design

03:25

Current Challenges in Enterprise Speech Tech

03:13

How to Leverage Text-Independent Biometrics

05:09

Demo: Gridspace Grace Autonomous Call Center Agent

02:52

How Biometrics Can Detect Deepfakes

02:56

Three Megatrends in the Speech Technology Market

03:25

What Is the Minimum Amount of Speech for Authentication?

02:59

How to Assess if a Conversational UI is Right for You

03:06

How to Circumvent the Limitations of Traditional Conversational IVR

03:54

How Conversation Print Helps Fight Speech Spoofing

02:36

How to Map the Customer Journey (and Why)

03:50

Biometrics and Privacy Regulations Compliance

02:56

Benchmarking Voice Assistants, Pt. 5: Reasoning & Logic

02:28

Benchmarking Voice Assistants, Pt. 7: Idiomatic Speech

02:30

Benchmarking Voice Assistants, Pt. 3: Comparison Questions

02:59

Benchmarking Voice Assistants, Pt. 2: Basic Concepts