Channel Avatar

CSM Practice @UCKfB4468eq-Z2l_YuTL-0_Q@youtube.com

11.9K subscribers - no pronouns set

Where businesses learn how to increase Customer Retention an


32:29
Elevating Net Retention Rate with Capability Adoption Scores
24:09
Achieving 120% NRR with the OGSMT Framework
17:05
“Keep Your Customers” With the MINT Framework
17:51
Strategic Insights into the CSM Pooled Model
18:38
Monetizing Customer Success - A Masterclass in CS Revenue Generation
18:08
TAM vs CSM: Navigating Customer Success Roles
26:07
Should we merge CS and Support roles?
36:36
Why an Expansion Mindset Wins
15:53
Scaling CS: Boost Your Net Retention Rate from 100% to 120%
24:36
Why the KORE Score Framework will Retire the Net Promoter Score
27:03
The Ultimate Guide to Partner Success Programs
27:56
How Alex Turkovic Built a Digital Customer Success Team
34:46
How Did Digital Customer Success Skyrocket Talroo’s Growth?
23:58
IMPROVE Customer Surveys and INCREASE Survey Response Rates
18:57
Why You Need to Implement a Customer Champion Program!!
29:54
Tips and Tricks for Reducing Customer Churn
25:07
Take Your CS Operations Team to the Next Level
27:44
If You Don't Have a Customer Advisory Board Yet ...WATCH THIS!
20:15
Here's How To Create an AWESOME Executive Sponsorship Program!
25:37
CAREER CHANGE - From Tech Support to CS
23:57
What YOU DON'T KNOW About Customer Success - Deltek Does!
24:39
The Missing Piece to Your CS Puzzle - Emotional Intelligence
27:47
How do I deal with challenging customers as a CSM??
22:36
HYPER GROWTH STRATEGIES: Supercharging CUSTOMER SUCCESS Teams
22:08
UNLOCK PRODUCT GROWTH Using the Right Usage Metrics
25:03
INCREASE NPS SCORE BY 125% - Digital Engagement Secrets You MUST Know
25:23
GROW MONTHLY REVENUES With Zapier Integration
26:42
SAVE TIME By Automating QBRs
25:56
The Path to Success: ADMIN CERTIFICATION PROGRAM
21:02
TIPS on Customer Communities Unleashed
39:17
How SAAS COMPANIES Can Transform CUSTOMER ONBOARDING|Product Adoption
30:50
The Ultimate Guide to SCALING CUSTOMER SUCCESS for Maximum Results
33:35
Cybersecurity Trends - Building CUSTOMER ADVOCACY
28:07
Why You NEED NPS Surveys!
21:25
CS TECH STACKS from a TECHNICAL ACCOUNT MANAGER
22:01
DIVERSITY IN TECH: Success in Black
18:45
CHURN PREDICTION: Consumption Based Model
24:15
CUSTOMER SUCCESS Rising Star 2023
11:05
CUSTOMER SUCCESS MANAGER of 2023
36:01
Driving INNOVATION in CUSTOMER SUCCESS with the 70-20-10 Methodology
24:14
Revolutionary Training Program: 60% Surge in Product Adoption
34:02
How to WOW Your Board of Directors | Customer Conference 2023
28:37
Gen AI in Action: Boosting Customer Support and Success Strategies
34:41
Revolutionize Your Customer Success with Generative AI
30:08
Increasing Adoption with Digital Engagement!
36:50
Unlocking the Secrets of Partner Success KPIs
27:36
Next-Level Customer Support: How to Slash Tickets and Boost Satisfaction
26:01
Hiring CS Executives: Expert Insights with Irit and Swati
28:35
Accelerate Your Business with the Customer Discovery Framework
20:30
Mastering Difficult Conversations: Secrets to Handling Tough Customers
21:05
Mastering Enterprise Client Relationships: Proven strategies for success
23:44
Transforming CS: A Dynamic Change Management Approach
38:26
How Data Insights Can Transform Customer Success to Perfection
27:17
Unlocking Success: Embrace a Commercial Mindset in CS
26:27
Scaling customer success: Critical mistakes to avoid for business growth!
37:48
Scaling Professional Services: Unveiling the Five Pillars of Success
32:34
Empowering Customer Success with Managed Services!
27:55
Revamp CS Team Meetings with a Standard Agenda Template
32:54
The Ultimate Guide: Customer Success vs Customer Support
33:42
Streamlining the Sales to CS Transition for New Customers