35:01

How to Build a Customer Portal That Actually Drives Customer Value with EverAfter (Demo included)

26:18

How to Lead Value Conversations with Clients | Anika Zubair's Proven Framework for CSMs

26:26

The Global Onsite Program Playbook to Drive Executive Engagements

25:51

The Cross-Sell Playbook You Cannot Ignore

31:48

Inside HPE’s Secret Weapon for Customer Success: Executive Interviews Explained!

30:32

We Built Client Microsites: Here's How It Accelerated Activation, CSAT and Revenues

24:51

Most Teams Don’t Know This 15-Minute CS Hack - Do You?!

26:45

Why This Major Product Release Didn't Fail (And Yours Might)

19:22

How Hitachi Used Machine Learning to Innovate Customer Segmentation

37:24

Why Top CSMs Are Building Boardroom Decks for Their Clients

32:59

Customer Success Meets AI - How to Elevate Engagement & Delight Clients

38:21

How to Scale Your SaaS Business: Growth Levers Every Founder Must Know

33:27

Why Most Surveys Fail and How to Fix Them With NPS

27:38

Micro-QBRs: A Game-Changer for Scaling Customer Success!

27:40

How To Reactivate Your Churned Customer Accounts?

29:40

How Investing in Partner Success Drives Double-Digit Growth

29:22

How To Personalize The Onboarding Experience For Different Customer Segments

33:15

How Emerson Increased Renewals with a Scaled CS engagement

28:23

Data-Driven Strategies That Turn Chaos into Wins

38:15

Scalable Adoption Strategies to BOOST Customer Success in 2025

36:55

Building a Customer Success Team from Scratch!

30:58

Why Giving Renewals to CSMs Works (and How It Can for You Too)

28:24

From Metrics to Meaning: How Data Stories Save Accounts

10:41

How to Be a Human-First Customer Success Team

11:50

Digital Assistants for Customer Success Managers

23:42

Lessons from a Customer Success Professional for Higher CSAT

34:35

Building Success Plans Your Customers Can’t Live Without

19:15

Handwritten Notes: A Simple Way to Make Customers Feel Valued

29:15

From Cost Center to Profit Center - Transforming CS Teams

27:49

Scaling Success: SAP's 7 Dimensions of Customer Success Framework

27:44

Why you should use AI to explain customer HealthScores

37:02

Digital Customer Success - A New Era of Engagement

32:05

How to Prove Value to Customers

24:56

The Role of Portfolio Customer Success Managers

28:41

Cutting Churn with QBRs and Renewals: A Small Team’s Big Win

30:26

AI Is Changing Customer Success Forever

34:25

Uplevel Your QBRs to Double Your Upsell Revenue

29:57

Transform Customer Onboarding with These Practical Steps

25:09

Implementing the “Experts Success” Strategy - Upsells & Retention

22:09

Data-Driven Initiatives to Lowering Churn

18:20

Achieving a Net Positive Score with Google Forms

30:09

Secrets to Smooth Renewals and Driving Upsell Opportunities

24:28

Optimizing Cross-Functional Customer Success Processes

23:01

Renewal Automation Leads to 15-Point Improvement in Retention Rate!

30:49

Future of Customer Success: CEO Perspective on Metrics and Investments

27:54

Reduce Churn by 15% with This Simple Approach!

16:24

Increase Renewal Probability by 30% with Customer Health Scores!

19:42

Transforming Careers From Zero Experience to Successful CSM

24:05

Why Every CEO Needs to Understand Customer Success!

21:14

Boosting CSM Efficiency Through Centralized Data Management

18:19

How to Become a Value-Driven CSM

32:29

Elevating Net Retention Rate with Capability Adoption Scores

24:09

Achieving 120% NRR with the OGSMT Framework

17:05

“Keep Your Customers” With the MINT Framework

17:51

Strategic Insights into the CSM Pooled Model

18:38

Monetizing Customer Success - A Masterclass in CS Revenue Generation

18:08

TAM vs CSM: Navigating Customer Success Roles

26:07

Should we merge CS and Support roles?

36:36

Why an Expansion Mindset Wins

15:53

Scaling CS: Boost Your Net Retention Rate from 100% to 120%