01:32

Welcome to Berk's Credit Collections

01:23

Today's Tip: Common Patient Collection Mistakes to Avoid: Holding Past Due Accounts Too Long

01:26

Today's Tip: Common Patient Collection Mistakes to Avoid: Waiting to Begin Collections Process

01:21

Today's Tip: Common Patient Collection Mistakes to Avoid: Accepting Long-Term Payment Arrangements

01:21

Today's Tip: Common Patient Collection Mistakes to Avoid: The $5 and $10 Payment Trap

01:37

Today's Tip: Medical Collections FAQs: What is considered harassment?

01:37

Today’s Tip: Medical Collections FAQ’s: Is credit reporting right for my practice?

01:39

Today’s Tip: Medical Collections FAQ’s: Can I add a collection fee to a delinquent account?

01:39

Today's Tip: Medical Collections FAQs: When Can I Send a Patient to Collections?

01:12

Today's Tip: Guide to Contacting Patients: Number of Times

00:31

"How to Build a Ridiculously Successful Team" Webinar

01:26

Today's Tip: Guide to Contacting Patients: Time of Day

01:11

Today's Tip: Guide to Contacting Patients: Days of the Week

01:36

Today's Tip: Guide to Contacting Patients: Legal Review

01:46

Heath Care Digital Transformation Trends: Data Security and the IoT

01:46

Health Care Digital Transformation Trends: mHealth

01:31

Health Care Digital Transformation Trends: Data Ownership

01:31

Health Care Digital Transformation Trends: Telehealth

01:31

Today's Tip: Common Medical AR Problems (& How to Fix Them): Culture of Collections

01:21

Today's Tip: Common Medical AR Problems (& How to Fix Them): Unmotivated Staff

01:41

Today's Tip: Common Medical AR Problems (& How to Fix Them): Write-Offs

01:31

Today's Tip: Common Medical AR Problems (& How to Fix Them): Denied Claims

01:33

Today's Tip: Average Reimbursement Rate | 5 Metrics for Measuring Revenue Cycle Success

01:16

Today's Tip: Denial Rate | 5 Metrics for Measuring Revenue Cycle Success

01:41

Today's Tip: Adjusted Collections Rate | 5 Metrics for Measuring Revenue Cycle Success

01:21

Today's Tip: Days in AR Greater Than 120 | 5 Metrics for Measuring Revenue Cycle Success

01:31

Today's Tip: Days in AR | 5 Metrics for Measuring Revenue Cycle Success

01:38

Today's Tip: Improving Patient Engagement with Customer Service

01:31

Today's Tip: Improving Patient Engagement at the Time of Service

01:41

Today's Tip: How Consumerism Affects the Revenue Cycle | Improving Patient Engagement

01:41

Today's Tip: Why Is Patient Engagement Important? | Improving Patient Engagement

01:31

Today's Tip: Timely Filing | 3 Elements Critical to Insurance Verification

01:41

Today's Tip: Eligibility Verification Tools | 3 Critical Elements to Insurance Verification

01:31

Today's Tip: Accurate Patient Information | 3 Critical Elements to Insurance Verification

01:41

Today's Tip: Extraordinary Collection Actions | Credit Reporting Compliance Update

01:26

Today's Tip: National Consumer Assistance Plan | Credit Reporting Compliance Update

01:11

Today's Tip: Devaluation of Medical Debt | Credit Reporting Compliance Updates

01:31

Today's Tip: Expansion of Duties | Credit Reporting Compliance Updates

01:31

Today's Tip: Reporting Bankruptcy Notices | Collection Agency Reporting Best Practices

01:51

Today's Tip: Providing Information in a Dispute | Collection Agency Reporting Best Practices

01:46

Today's Tip: Reporting Patient Payments | Collection Agency Reporting Best Practices

01:53

Today's Tip: Patient Information Updates | Collection Agency Reporting Best Practices

04:06

Using the 8 Steps to a Good Collection Call to Overcome a Common Patient Excuse

01:11

Today's Tip: Collections by the Numbers - Recovery Decreases Over Time

01:16

Today's Tip: Collections by the Numbers - Payment by Check

01:01

Today's Tip: Collections by the Numbers - Promises to Pay

01:12

Today's Tip: Collections by the Numbers - Asking for Payment in Full Every Time

03:41

Today's Tip: What is your Communication Style?

01:32

Today's Tip: Are you Relationship Oriented?

01:21

Today's Tip: Are You Process Oriented?

01:21

Today's Tip: Are You Socially Oriented?

01:26

Today's Tip: Are You Results Oriented?

01:06

Today's Tip: AHA Best Practices - Wrap Up

01:06

Today's Tip: AHA Best Practices - Best Performers

01:21

Today's Tip: AHA Best Practices - Follow Up Early

01:01

Today's Tip: AHA Best Practices - Follow Up by Phone

01:21

Today's Tip: The 3 Connecting Questions & Why They Are Important

01:01

Today's Tip: 3 Connecting Questions - Can I Trust You?

01:11

Today's Tip: 3 Connecting Questions - Can You Help Me?

01:06

Today's Tip: 3 Connecting Questions - Do You Care For Me?