03:31
Book recommendations 2021
01:50
Answering Directly vs. Rambling...
02:37
Leadership Keynote on Employee Experience (highlight video)
01:22
Think like a Customer, Communicate like a CFO, and Stop Being Lazy
01:31
Conf. Interview w/Cisco + MindTouch
02:20
Revolution vs. Evolution: Why Customer Success Orgs Still Struggle to Be Viewed as a Growth Engine
01:40
Highlight: Balancing Company and Customer Success
17:00
The Acronym Soup: Balancing Customer Success and Company Success
00:29
Outside-In vs. Inside-Out Perspectives
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About
Consultant and Keynote Speaker: Customer Success + Client Experience. Former Head of Audience Experience @ TEDx San Francisco. Now, a New Yorker.
Website: nicolleparadise.com
Twitter: @NicolleParadise
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