14:23

What Empowering Leadership Should Look Like in Healthcare

11:28

Advancing Health Equity for Improved Quality

12:20

Enhancing the Patient Experience by Choosing Our Words Wisely

17:24

Engaging Healthcare Colleagues in Very Difficult Conversations

14:44

Embracing Curiosity for Delivering Better Patient Care

10:41

Stopping Disinformation in Healthcare

09:36

The Impact of Hearing Loss on Providing Excellent Patient Experiences

06:43

Why Inclusive Leadership Education in Healthcare is More Essential Now Than Ever

11:24

Embracing A.I. Without Losing the Human Touch in Healthcare

14:44

Technology’s Evolving Role in Improving Patient Experiences

12:02

Inclusive Healthcare Leadership: Why Dignity, Respect, and Language Matters

10:38

Coaching’s Measurable Impact On Improving Patient Experiences

14:45

Healthcare Leadership and Moving from Colleague to “Boss”

12:14

The Tangible Benefits of Cultural Inclusion Training in Healthcare

50:37

Important Future HCAHPS Survey Changes

25:31

An Unwavering Mission to Empower All Patients

14:29

Why Healthcare Needs a New Approach to Relationship Rounding

21:33

Including All Voices in Patient Safety

13:22

Improving Doctor/C-Suite Communication to Advance Patient Care

14:12

Overcoming the Inherent Challenges of Physician Leadership

13:22

How to Best Lead with Authenticity in Healthcare

13:06

Self-Compassion and Empathy’s Vital Role in Building Healthcare Leaders

31:55

Building a Workplace Culture of Belonging in Healthcare

13:01

Emotional Intelligence to Promote Inclusive Healthcare Leadership

20:27

The Medical Professionalism Questions That Need to Be Addressed

21:48

Healing Patients Better by Listening to Uncover Their Deepest Needs

06:16

Putting into Practice DEI Training in Healthcare

17:32

Health Literacy for Patients in the Age of A.I.

14:49

3 Essential Qualities for Emerging Healthcare Leaders

18:11

What Leading with Inclusivity Means in Healthcare

19:41

A Five-Star Hospitality Mindset for Service Excellence in Healthcare

16:32

How a Doctor Overcame Public Speaking Fears to Better Serve Patients

13:30

The Healthcare Experience (HX) Academy for Excellent Patient Encounters

58:13

Chart Wars and Bias: Ensuring Equitable Healthcare Practices

11:03

What Cultural Humility Means in Practice for Healthcare Leaders

13:36

The Keys to a More Inclusive Healthcare System

13:28

Building Implicit Bias Awareness for Healthcare Leaders

13:44

How Governing Boards Can Drive Excellent Healthcare Experiences

08:33

How Medical Scribes Drive Excellent Patient Experiences

16:54

From Burnout to Brilliance: Finding the Right Coach in Healthcare

17:05

Enhancing Patient Experiences through Self-Reflection on Language and Demeanor

14:00

How a Coaching Mindset Empowers Healthcare Leaders and Teams

15:18

The Lifesaving Power of Listening to Patients with Empathy

18:23

Practicing Gratitude for Effective Healthcare Leadership

00:28

Having a Healthcare Coach Truly Makes a Difference

08:22

What it Takes to Elevate Healthcare Leaders through Coaching

22:41

How to Retain Great Nurses

19:58

What Patient Experience Data Has Revealed Since the Pandemic Started

12:42

What I Learned Mystery Shopping the Patient Experience

21:47

What Compassionate Healthcare Leadership Needs to Look Like

21:50

Leading with Compassion: A Guide to Effective Healthcare Leadership

15:03

Unlocking the Strategic Potential of Subsidiary Boards in Healthcare

06:52

Building a Skill Set for a More Inclusive Work Environment with Bintou Susso, CPHQ

19:58

NYC E.R. Doctor Talks Removing Communication Barriers with Patients

02:27

Learning Comedy Improv to Improve HCAHPS Scores

08:29

Bias Aware Coaching for Building Inclusive Healthcare Leadership

02:03

How Improv Comedy Helps Doctors Listen Better

22:36

How Comedy Improv Skills Enhance Doctor/Patient Communication

15:09

How Volunteers Elevate the Patient Experience

12:32

Why Confronting Physician Burnout Head-On Matters