Have a pair of Service Glasses. Service is everywhere in deeds, performances, or acts. All provide and receive service. The goal of the channel is to contribute to service knowledge and application. It is a compilation of creative student work from Service Management courses taught at the Rosen College of Hospitality Management at the University of Central Florida, HFT3540 & HFT6245. The assignments are in a raw form left for others to consider use or build from.
For more information improving service and hospitality in an operation contact Denver Severt, PhD at Denver.Severt@ucf.edu or text (407) 222-6852. Denver teaches, speaks, writes, acts, and entertains many audiences showing them a new vision of service. Samples of companies he works with and speaks to regularly include hospitals, assisted living facilities, hotel and restaurant brands, religious and fraternal organizations, vulnerable and disadvantaged groups.