02:34

Why technology-enabled customer experience matters

07:24

Customer experience measurement - 6 questions - 6 answers

01:53

Customer experience transformation - Starting Point for a Digital transformation

02:48

Customer experience transformation - A holistic approach

01:52

Customer experience transformation - A Design perspective

03:48

Customer experience transformation - Three major components

02:38

Customer experience transformation - common themes

03:08

Growth Academy

03:47

Digital Sales Growth

02:11

Demystifying agile marketing

01:46

Role of technology in business partnerships

02:01

The secret to technology use: Change management

02:01

How companies are using tech to change the way they work

01:18

Tech trends changing how we work

01:50

New "knowledge" workers

01:03

Trends defining enterprise IT

01:05

McKinsey Minute: New consumer decision journey

01:20

The new marketing

01:26

Technology and online grocery

01:13

How online grocery habits differ in various countries

01:13

Nicolo Galante Build Profitability V5

01:34

Making "test and learn" work

01:30

The new economics of online grocery

01:05

Why grocery leaders need to get online

01:26

Megatrends: What it means for sales

01:07

McKinsey Minute: Offline and online shopping

01:16

McKinsey Minute: Mobile Myths

01:03

McKinsey Minute: Omnichannel

01:26

How to raise your Digital Quotient (DQ)

01:34

Marketing as the great integrator

02:00

How marketing drives growth: Insights and Customer

01:12

Marketing insights ... from Napoleon

01:53

A "bifocal" strategy for business

56:00

Webinar: Five keys to unlocking growth in marketing's "golden age"

02:07

CIO view: Turning insights into business value

01:09

Structures to help build marketing and IT bridges

01:17

How to make marketing and IT work together

00:49

CMO & CIO: All you need is trust

01:36

How CIO works with CMO

01:11

CMO: The marketing and sales journey

01:06

CMO: What matters in customer experience

00:51

A better partnership: Marketing & Sales

01:08

Trends affecting marketing & sales

01:02

CMO: Working with other organizations in the company

00:38

CMO's changing role

02:05

What it takes to be a successful CMO

01:40

CMO as agent for change

02:06

Using data for better personal service

02:45

CMO view: Making data easy to use

02:28

Balancing marketing creativity and analytics

02:50

The value of a CMO working with other functions

02:35

CMO's responsibility: Driving above-market growth

02:43

How CEO helps CMO be successful

01:27

How to build strong CMO-CEO relationship

01:20

A CEO's view on how to innovate

00:58

CEO: Advice to CMO

01:20

Successful traits of CEO-CMO partnership

01:06

Example: CMO work across the org

01:09

How to create a functioning cross-functional business

01:18

Key to commercial success: Good cross-functional teamwork