02:57
How to use Wonder as a Marketing Manager
03:28
How to use Wonder as a Product Manager
00:43
Daniela Fleig, Growth Marketing Leader at Philips, on Wonder
00:51
Anthony Chang, VoC Product Owner, at Versuni on Why Wonder Works
00:51
Short Sneak Peek of the Wonder Keynote 2023
00:45
Riccardo Osti, CEO at Wonderflow, on Introducing the New Disruption in Market Research
01:32
Turn the Voice of the Customer into winning decisions with Wonderflow
13:12
My Take: Why the Food Industry fails to compete in the online market
15:39
My Take: Why Banks and Financial Services need to digitize immediately!
14:07
My Take: Fake reviews
11:43
My take: The battle against fake products
09:50
My Take: Customer feedback in the automotive industry
26:33
Putting your customers front and center: An interview with Kurt Daniel
09:03
My Take: The missed opportunity of retail - Companies were unprepared to face disruption
28:17
Putting your customers front and center: An interview with Matteo Penzo
04:43
Why HR management needs to change now
04:46
Why you need to invest as much as possible in digital today?
05:13
The best ways to collect customer feedback from digital sources
06:12
Why do you need to reduce the number of questions in your surveys to ONE?
04:32
How to grow your business online during the Coronavirus crisis
04:29
Working with scaleups: How to structure the team to dramatically increase engagement
05:48
Working with scaleups: why enterprises can hardly innovate without external help
03:24
What is the biggest limit of data science teams in an enterprise?
04:09
Working with Scaleups: how to identify the right pilot project for your company
03:45
Working with scaleups: why scaleups can innovate faster than enterprises
05:02
The common mistakes of a management team: it's too expensive
03:49
The common mistakes of a management team: we already have it
04:19
The common mistakes of a management team: We've Always Done It This Way
03:59
The education cycle of CX managers
03:47
The new sources of Market Research: NPS & CSAT Open text
03:50
The new sources of Market Research: Chats and Chatbots
03:42
The new sources of Market Research: Contact Center
04:20
The new sources of Market Research: Ratings and Reviews
05:53
The new sources of Market Research (overview)
04:03
Why it's hard to get many customer reviews
04:16
Measure the health of your business using Customer Churn rate KPI
05:15
The importance of measuring customer satisfaction
04:32
What is Customer Lifetime Value in 3 minutes
04:50
Top 3 KPIs for Customer-Centric Companies
06:15
The top 5 common mistakes companies make with KPIs
06:30
Contact Center: From Cost Center to Profit Center
05:17
How to analyze customer data (Part 2)
03:56
How to analyze customer data (Part 1)
09:47
How Augmented Analytics Tools Will Change The Way We Work Part 2
05:38
How Augmented Analytics Tools Will Change The Way We Work
02:46
What can employers do to increase employee satisfaction
03:33
Do you feel unheard at work? Here's why
06:15
The best of my channel around the topic of Customer Centricity
04:47
Best of my Channel - Quick explanations on AI, NLP, NLG, Machine Learning and Augmented Analytics
05:51
Will AI (Artificial Intelligence) steal our jobs? Which are at risk?
05:36
App Reviews: how to leverage them to increase revenue and downloads
02:44
How Businesses Are Applying Augmented Analytics - PART 2
10:47
How Businesses Are Applying Augmented Analytics - PART 1
09:15
Analyse Customer Feedback With NLP to Get Actionable Insights PART 2
07:54
Analyse Customer Feedback With NLP to Get Actionable Insights - PART 1
05:25
How To Move From A Product Centric, To A Customer Centric Organisation PART 4
04:16
How To Move From A Product-Centric to A Customer-Centric Organisation - PART 3
04:11
How To Move From A Product-Centric to A Customer-Centric Organisation - PART 2
05:33
How To Move From A Product-Centric to A Customer-Centric Organisation - PART 1
05:43
20 Natural Language Processing Examples For Business PART 4
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About
Every day, millions of customers leave reviews on products that they like, love, hate, or wish they could change. From everyday, commonplace FMCG products to high end purchases, with multiple price points and dozens of variations within product ranges, accurate business intelligence can be complicated, time-consuming, costly, and often vague.
How do you get the insights you need, without spending thousands of hours and millions of dollars on analysing data? Easy: with advanced predictive analytics from Wonderflow.
With market-leading language analytics, data point integration and generative AI capabilities, Wonderflow helps you unlock the potential of your VoC (Voice of the Customer) insights and get instant results to help you make data-driven decisions. We use hundreds of millions of reviews across over 10 million products to discover what your products’ pain points are, see how you rank against competitors, get detailed insights on drivers of satisfaction, and more.
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