41:21
Why Most CX Programs Fail by Jim Tincher
25:27
Call the Anthropologist: Key to Understanding Customers by William Beeman, PhD
19:54
Fusion: Customer Experience meets Lean Six Sigma by Lisa Hagen and Perian Stavrum
19:04
CX & UX Should Be Friends by Andy Krueger of Merrill Corporation
41:48
7 Skills of Successful Change Agents by Michelle Smeby of wHolistic Change
16:54
Humanizing the Personalized Experience by Sarita Parikh of jomanity.com
18:49
Enabling CX Strategy Through Cultural Transformation by Jamie Kaspszak of Best Buy
02:24
Customer Focus North 2019 - 2+ min pre-conference video
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About
Customer Focus North (CFN) aims at breaking down silos to focus on customers and employees. Some of the amazing people you will see at our events include customer experience, anthropologist, market researchers, user experience, change management, behavioral science, human resource, employee experience, service design, and product.
Follow us on social to stay in touch with us when we send CFN20 save the date and more things we are planning.
CFN is Minnesota made and grown but given interest will continue to grow and expand. CFN is put on by NorthRupt Labs LLC.
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