03:49

I'm Not Like Everyone Else

02:56

Retention Convention 2015 - Staff Value and Visits

07:43

Which Metrics Do we Use At Retention Guru

08:04

Contracts, Types and Tiers

04:23

The Opposite Of A Good Idea Can Be Another Good Idea

02:41

Sometimes We Make Mistakes

06:08

Sweden - Visits Routine Habits

02:40

Data Drives Decision Making

03:22

Know Your Desired Outcome

04:41

I'm Not The CEO

02:08

Secondary Spend, Visit Frequency , Yoga and Pilates

02:11

Exercise Literacy

06:23

People Who Join in January Quit Faster - Myth

05:18

We Have Replaced Staff with YouTube

05:27

Staff Retention - 'That's Not a Job'

04:57

Les Mills- Workout Trends

04:43

Les Mills - Club Usage

03:02

Les Mills - Brave New Workout World

03:47

Les Mills -The struggle of sticking to a health behaviour

05:35

Les Mills - Online Exercise Options

03:03

Les Mills - Can We Deliver on Health

02:38

Les Mills - Onboarding Challenges

17:06

The Challenge in China

05:15

Staff Retention - New Rules Of Work

05:13

Post Pandemic Behaviour

03:10

Motivation and Behaviour

15:00

China - Yearly vs Monthly Payments

06:05

Competing with Pop Ups

03:31

Onboarding and Group Exercise

06:50

Differences by Country

05:13

Given the Gym Floor to YouTube

03:28

Generational Clubs

03:47

Human vs Ai

07:27

Give Me Cup Holders

02:30

The Reason They Quit Isn't The reason They Quit

03:48

Big Box Competing With Studios

03:48

Five Elements Of The Customer Journey

02:23

When 36% Means Different Things

04:55

Declining Consumption

01:59

Should You Train Your Staff

01:41

V+E=R

08:42

Disney Level Detail

03:18

What Are Your Most Common Customer Questions?

03:34

Money In My Pocket

03:27

Fans First Philosophy

04:10

Share of Wallet

04:30

Controllable And Uncontrollable Factors Impacting Retention

03:35

More on Training than Marketing

04:12

Mapping Out The Member Journey

04:56

Recognition And Rewards

01:59

Be A Role Model

04:24

Attrition Rate by Contract Length

01:50

Prompting The Next Customer Visit

06:07

How To Improve Customer Exercise Adherence

02:53

The Impact of Goal Setting on Retention

01:20

Why There's No 'One Size Fits All'

01:37

BALI DAY 2

04:21

The 4 Components for Giving Feedback

01:41

Exercise Programming and Member Retention

03:08

Interaction Impacts Retention