CX with Chopra is a podcast hosted by Arjun Chopra where we talk about customer experience by looking at it from difference aspects i.e. marketing, technology, user experience, business strategy, company culture and more..... and in the process uncover some of the dimensions of it by talking to industry experts, with their insightful stories & learnings.
Listen in to get perspective on:
- Evolution of Customer Experience: Uncover the art of identifying what customers truly want and how to exceed their expectations.
- Evaluating CX Effectiveness: Identifying and interpreting the key metrics for measuring CX success.
- Leveraging Digital Innovation: Utilizing digital advancements to personalize and enhance CX.
- Achieving a Win-Win: Developing strategies that benefit both customers and the brand, fostering mutual growth and satisfaction.
- Get perspective from different industry verticals along with B2B & B2B
- Key watchouts for budding CX professionals
And more...