09:37

Leader vs Manager - Part 2

08:08

Leader vs Manager - What is a Leader?

11:48

#7 Habits of Highly Effective People - Part 2 #The Golden Keys To Success

10:32

#7 Habits Of Highly Effective People by Stephan R. Covey#The Golden Keys To Success

13:28

#Emotional Intelligence in Leadership - Learning How To Be More Aware.

12:46

#Emotional Intelligence# Definition of Emotional Intelligence by Daniel Goleman

11:55

#Customer Service vs Customer Experience# Customer Service# Customer Experience

08:19

#How to Be a Better Team Player # Teamwork

08:03

#Qualities of a Good Team Player #Teamwork

08:37

#Attitudes and Teamwork# Teamwork

08:04

#Working Together as a Team# Teamwork Success

08:10

#Negative Work Attitudes

07:09

#Types of Positive Attitude# Positive Attitude

08:51

#Positive Attitude at Workplace Place# The key to success

09:23

#Positive Attitude at Workplace#Hospitality

08:57

#Time Management Matrix by Stephen Covey#Prioritize Your Tasks

09:32

#The Importance of Delegation#Time Management & & Delegation

13:34

#Rid Yourself Of The Monkeys# Time Management & Delegation

09:32

#Keeping the Monkey Off Your back#Time Management#William Oncken & Donald L. Wass

13:01

#How To Be Assertive#Assertiveness

08:51

#Handling a Tough Customer On The Phone

13:23

#Handling Guest Complaints - Part 2# LEARN Model

07:32

#Handling Guest Complaints - Part 1

08:44

#How to Supervise People - Part 2# Be A Leader From The Start

12:39

#How to Supervise People - Part 1# Supervision and Leadership

02:02:50

#The Difficult Guest#Handling Guest Complaints

04:58

#Service Excellence Basics#Customer Service

04:06

#Covid-19 Awareness#Corona-virus

05:24

#Facts about Arabic Language Part#Arabic Language

07:26

#Facts about Arabic Part 1# Arabic Language

10:13

Guest Service Part 2#Customer Service#Hospitality

12:51

#Guest Service Part 1#Hospitality#Customer Service

04:49

#Know your G.U.E.S.T Acronym# Guest Service#Hospitality#Customer Service

07:56

#Cultural Diversity - Part 2# Diversity & Inclusiveness

17:53

#Cultural Diversity - Part 1# Diversity & Inclusiveness

03:40

#Healthy Club Sandwich# by Chef Lama

02:33

#Pizza Margarita#Italian Recipe#Chef Lama

17:10

#Fire Fighting Training# Engineering Team

18:38

#Tilting Pan Troubleshooting#Engineering Training#Hotel Industry

02:24

#How to make a Bed in a Hotel Room#Housekeeping#Hotel Industry

01:16

# How to Press a Shirt# Easy Tutorial by Ramzi

15:28

#Telephone Skills - Part 2# Telephone Conversation & Taking Messages

05:25

#Telephone Skills Part 1#Making First Impressions

04:09

#Service vs Hospitality

04:16

#Listening Skills Part 1# Listening vs. Hearing

13:36

#Body Language Part III# Non-Verbal Communication# Communication Skills

04:53

#Using Guest Names#Basic Customer Service

06:23

#Listening Skills Part 3 # Active Listening in Customer Service

05:40

#Listening Skills Part 2# How to be a Good Listener# Listening Tips#Hospitality

01:23

#Body Language Part II# Types of Non-Verbal Communication#Facial Expressions#Body Gestures & Posture

00:45

#Body Language Part I# Non-Verbal Communication#Effective Communication Skills#Hospitality

01:31

#Greeting Hotel Guests#Customer Service# First Impression is the Last#Hospitality

03:29

#Communication Styles# Communication Skills

01:13

#Guest Acknowledgement#Customer Service#Hospitality Industry#First Impression

02:37

#Managing Difficult Employees#Hospitality