23:31

23 Exclusive Insights: 7 Key Learnings from CX Leaders Advance 2024 with Nienke Bloem

03:29

The Power of The Customer Experience Game according to Ian Golding

00:44

Impression of The CX Game® Festival

03:37

Strategy 50: Let's put a dent in the universe

09:23

When do you quit?

04:13

Strategy 49: Celebrate success

03:17

Strategy 48: Pass your knowledge on

02:34

Strategy 47: You don't know, what you don't know

11:59

Four major learnings from PSA Australia 2024 that are of benefit for YOU as a CX Leader

03:59

Strategy 46: Always mix business with pleasure

03:23

Strategy 45: Be aware of boar

03:41

Strategy 44: Create fun and excitement

03:39

Strategy 43: Making the truth versus finding the truth

03:25

Strategy 42: Your ‘Why’, or what are you here for?

05:00

Never end your presentation with a 'Thank you' slide, do this instead!

02:58

Strategy 41: When they Zig, you Zag

03:51

Strategy 40: The power of routines

03:31

Strategy 39: When life is full of shit

03:20

Strategy 38: When fear is fear

04:05

Strategy 37: Beat the fear

03:20

Strategy 36: Worry will make your vision blurry

00:36

This is how we play the CX Game

04:14

Strategy 35: The need for authority

03:15

Strategy 34: Light a candle

03:14

Strategy 33: Your pain, is... well, your pain

03:05

Strategy 32: Angels are out there to make you feel special

02:55

Strategy 31: Trust the universe

03:34

Strategy 30: Get your hands (and feet) dirty

03:23

Strategy 29: Work agile

03:22

Strategy 28: Work data driven

03:46

Strategy 27: Belief helps

03:29

Strategy 26: Use two different speeds

03:16

Strategy 25: Speak the language

03:14

Strategy 24: Leave your mark

03:59

Strategy 23: Learn from your peers

03:52

Strategy 22: Walk the talk

03:50

Strategy 21: Share your story

00:53

See you at the CXSummit23 in Kuala Lumpur?

02:02

Let's build a CX Global Tip Library!

03:48

Strategy 20: Take a break

02:53

Strategy 19: Don't be more catholic than the Pope

03:10

Strategy 18: Stick to the plan

03:20

Strategy 17: Mark your results

03:14

3. What are the topics of the CCXP exam?

03:37

Strategy 16: Check if you are on track

04:55

6. How to maintain your CCXP status?

03:51

5. What will you learn in the CX Masterclass?

07:31

4. What is the process to become a CCXP?

01:52

2. What is the CCXP accreditation?

02:51

1. Why should you go for your CCXP?

03:42

Strategy 15: Out of office

03:22

Strategy 14: Travel light

03:28

Strategy 13: Get the right gear

03:39

Strategy 12: Learn from others

03:08

Strategy 11: Planning some white space

03:13

Strategy 10: Prepare for rainy days

03:57

Strategy 9: Be practical

03:59

Strategy 8: Budgeting

03:25

Strategy 7: Mitigate risks

02:55

Strategy 6: Get buy-in