39:34

Jack Madrid | AI & EI in the call centre industry in the Philippines

03:53

IRIS Clarity x Provalus: Delivering value for businesses, agents, and customers

00:37

IRIS Clarity x 8x8 connect

21:27

CX Trends 2024 | Simon Broadbent - AI in CX: the real value

33:10

CX Trends 2024 | Helen Manahan - Customer vulnerability

23:51

CX Trends 2024 | Dave D'Arcy - BPOs in new locations

25:08

CX Trends 2024 | William Carson - How the call centre impacts brand impression

18:00

CX Trends 2024 | Steve McSherry - The power of collaboration in the CX evolution

28:45

CX Trends 2024 | Nerys Corfield - Latest and greatest technology, 2024 trends

02:20

IRIS Clarity | Setting up your call centre platform with IRIS Clarity (Configuring and testing)

02:15

IRIS Clarity | Getting started with the IRIS Clarity background noise cancellation app

02:07

IRIS Clarity | How to use the background noise slider

01:09

IRIS Clarity | Special use case: Noise you want to hear

32:21

The IRIS Audio story: Our founders look back on our journey to date

10:13

Simon Black | Awaken x IRIS Clarity launch

01:51

Make A Wish agent testimonials

00:37

Reacting to IRIS Clarity

09:05

Milan Batinich | Helping companies and people find their joy

06:35

Brian Giannini | The importance of customer experience and agent experience

09:35

Justin Robbins - Founder, Metric Sherpa | Call and Contact Center US

03:17

IRIS Clarity x Ascensos: Delivering value for businesses, agents, and customers

17:50

Nerys Corfield | Enterprise Connect

00:48

Make-A-Wish Foundation agents share their thoughts on IRIS Clarity

03:38

Enterprise Connect 2023 Recap

05:25

Karina Margarian | Talkdesk partnership

03:09

IRIS Clarity at Enterprise Connect - Day One

01:27

IRIS Clarity | Don’t let background noise hurt your call center

31:56

Adele Cutting | Sound, gaming, and everything in between

36:05

Greg Copley - creating a more positive audio experience is a crucial part of the custom journey

00:30

Ascensos Testimonial - How agents and customers communicate clearly with IRIS Clarity

00:24

IRIS Clarity | Special use case: Speakerphone

00:53

IRIS Clarity | Special use case: Quiet customer

01:21

IRIS Clarity | Special use case: Multiple speakers

00:37

IRIS Clarity | How to quit and restart the app

01:16

IRIS Clarity | How to set up on Cisco Jabber

01:09

IRIS Clarity | How to set up IRIS Clarity on your computer

01:10

IRIS Clarity | How to set up a team and invite users

06:58

John Devlin & David Gilfillan of Ascensos | Winning awards and taking live calls from an expo

11:15

Nikki Quinn | Keeping the customer in mind

14:20

Venesa Guillaume | Sometimes it's nice to go back to basics

09:27

Gerry Brown | Customer Service Lifeguard

14:19

Dave D'Arcy | Good CX begins with a thriving agent culture

15:50

Ellice Whyte | Unlocking employee and business potential in the workplace and at home

23:55

Dan Mellins-Cohen | Audio production and the power of the podcast

18:52

Adam Stott | Secrets of business success

35:14

Henry Harrod | You don’t have the luxury in live audio that you do in post

20:14

Toby Brzoznowski | Why I decided to both invest in and join IRIS

39:35

Luigi Cosi | How can we make sound enjoyable but also safe.

20:13

Neil Titcomb | The future of customer experience in this challenging environment

48:17

Hazel Savage | Audio - past, present and future

35:37

Mike Sponza | Music and noise are an essential part of the customer experience

42:15

Jim Tincher | What really influences B2B decision making

43:11

Jamie McAnsch | The simple act that changed his life

35:03

Sheree Atcheson | How can we use technology to mimic some of our in-person experiences?

16:08

The role of audio in an increasingly digital world - IRIS Audio Tech whitepaper release

15:18

Michael Miello - IRIS Clarity review in real life scenario

30:17

Laurel Farrer + IRIS Audio Technologies

41:33

Martin SFP Bryant

00:57

New Background Noise Cancellation App for Call & Contact Centres | IRIS Clarity

36:35

Dr Nigel Oseland