01:45

Stay Ahead in Customer Experience!

01:07

The Ultimate CX Hack for Success! Accessibility!

01:05

Why Reliability Is the Secret to Winning Customer Loyalty

01:38

Listen, Learn, Act: Winning with Customer Feedback!

01:30

Unlock the Power of Consistency in Customer Experience

01:10

Stop Losing Customers! Fix the Leaky Bucket in Customer Experience

00:41

Customer Service Week 2024: A Message from Our CEO | Above and Beyond

01:49

Above and Beyond: Delivering Exceptional Customer Service | Customer Service Week 2024

01:13

Stay Ahead of Customer Expectations: The Power of Proactive Service #cxinsights #customerservice

01:06

Simplify Customer Journeys for Lasting Loyalty!

01:40

The Service Recovery Paradox: True Loyalty Starts with Service Recovery

03:25

Never Lose a Customer Again: Master Service Excellence with these Strategies

01:52

Why Are Customers Leaving? Don't Lose Your Customers to Bad Service.

01:50

Here’s why Empathy matters in CX

02:03

The Game-Changing Power of our CX Consulting Services #customerexperience

01:08

Discover Excellence with Laurel Consult™: What We Offer

01:19

Customer Feedback: A pain or gain? - CXinsights

01:05

How Knowledgeable Teams Drive Business Success #cxinsights #CX

01:59

Level Up Your Service: 4 Essentials of Customer Satisfaction #cx #customersatisfaction

01:06

The Final Touch : CX Insights_Crafting Memorial Experiences

00:54

Service Recovery - From Complaints to Compliment - #CX #serviceExcellence

02:03

The Transformative Power of User Experience - CX Insight - UX Excellence #CX #UX #BeyondExcellence

00:54

CX Insights_The Magic of Customer Loyalty

01:08

CX Insights: Personalising the Experience - Unraveling the Essence of Personalisation

01:42

The CX Success Formula #CXTip - #Repeatbusiness #Retention #advocacy

01:09

The Playbook of Financial Prosperity in Business - CXTip

01:27

Becoming Irreplaceable To Your Customers - CXTip - Building Customer Loyalty

45:56

Embracing your True Self - Mrs. Laurinda Addy

01:05

CXTip: Service Excellence : A Journey for All Business Sizes

01:04

CX Tip: Exceptional Service = Exceptional Profit. The Key to Business Success

01:07

#Cx Tip: Why Customer Perception is Vital for Your Brand. #customerexperience #customercentricity

02:05

#CSWeek2023 Happy Customer Service Week from our CEO and the LAurel Team. #TeamService

01:28

Happy Customer Service Week 2023: Team Service #customerexperience #Teamservice #customerservice

01:39

#CXTip: The Lens of Perception: Why It Matters in Business. 5 Strategies.....#customerexperience

01:15

Laurel Consult™ - Who We Are! .... #customerexperience #advisory #consulting #training #cxstrategy

01:02

Customer Experience Tip: Making Every Interaction With The Customer Count. - #cx #customercentricity

01:01

#CxTip: Planting a Memorable First Impression - #customerexperience #firstimpression #cx #laurel

01:05

#CxTip: What do Customers Really Want? - #customerexperience #customerfirst #customercentricity

01:19

#Cx Tip : Customers: The Growth Factor

01:04

Customer Experience Tip: The difference Care and Attention Makes.

02:40

Corporate Training Programs by Laurel Consult.

01:09

Customer Experience Tip: How Customer Reviews MAKE and UNMAKE your Business Success

02:12

Leadership Training Programs powered by Laurel Consult .

06:00

Today's Customer

09:34

Customer Responsiveness - Part 2

01:30

Happy Customer Service Week!

07:00

Customer Responsiveness - Part One (1)

01:51

Happy Labour Day!

01:24

Happy New Year!

03:48

The Power of Service

04:21

Handling Customer Complaints

07:20

Teamwork Essentials: Succeeding as a Team

04:55

Customer Communication that Pays!

00:45

Welcome to Laurel Consult

04:36

The Internal Customer Service Factor

02:55

Winning Customers through Phone Calls

04:12

Six Pillars of Good Customer Experience

04:22

Book Review 2 - Power to Overcome the Pain of Rejection

02:12

Book Review - Power to Overcome the Pain of Rejection

06:06

Power to Overcome the Pain of Rejection - Excerpts from Book Launch: Part Two